Opinion: My Samsung Galaxy S9 deserves Android 11/One UI 3.0 upgrade

Back in February 2018, Samsung has announced two new flagship smartphone in its Galaxy S lineup – Galaxy S9, and Galaxy S9+ at the ‘Mobile World Congress’ in Barcelona. These phones look and design is much identical to their predecessor Galaxy S8 series.

Both the Galaxy S9 and S9+ comes with a powerful Exynos 9810 octa-core processor that is still able to provide better performance. When the devices were launched, they have arrived pre-installed with Android 8.0 Oreo with the Samsung Experience user interface.

At that time, I’ve also purchased a Galaxy S9+ smartphone by hearing its popularity among different company’s smartphone owners. With its early release, users started facing a severe issue in the touchscreen, where it would fail to read input in any particular area of the screen, even after a factory reset.

This issue has badly affected the sales of these smartphones that’s why during its first two sales quarters, a record low 19.2 million units were sold. These phones even became the worst-selling Galaxy S flagship since the Samsung Galaxy S5. Furthermore, the company has officially responded by stating that only a limited number of users facing touchscreen issues with the Galaxy S9 and S9+.


Other than the touchscreen issues, several users also reported one more problem, which is also related to the display where it displays different shades of dark colors. This issue was named ‘Black Crush Issues’. Later, Samsung has provided new firmware updates to completely bring stability to the Galaxy S9 smartphones.

Following the upgrade cycle, Samsung has also started releasing the first major Android OS upgrade for the Galaxy S9 and S9+. The Android 9 Pie has started hitting both of these phones with the newly released custom skin of Samsung, One UI. With the One UI update, Samsung has totally redesigned the user interface of every Galaxy smartphone.

As Samsung promised, I’ve received another platform upgrade at nearly the starting of the year 2020. The second generation of One UI, One UI 2.0 is built on Android 10. The company has added several exciting new features like new full-screen gestures, dark mode, refined interaction which can help us to comfortably navigate on large screen phones with minimal finger movements.

Meanwhile, among the major software upgrades, I’ve also received security updates every month that keeps my device secure every time with adding patches for the exploits and threats founded every month. The Galaxy S9 phones are still eligible to get monthly security updates until the two-year completion of its launch.

I’m not telling you that after two years of the launching of the Galaxy S9 phones, they were not eligible for any update. While we’ve purchased it for a high-end price, Samsung is committed to providing two more years of quarterly security updates and other regular updates.

Just a month ago, Samsung began releasing plenty of new features, improvements, and enhancements with the One UI 2.5 update. Samsung One UI 2.5 is also based on Android 10 and it doesn’t bring changes to the user interface. Aside from the UI, it adds some useful and unique features like Samsung DeX to wirelessly connect with TVs through Wi-Fi direct. Furthermore, the Wi-Fi function now shows connection strength as Very Fast, Fast, Normal, and Slow just like the latest premium phones.

After these impressive update cycles provided by Samsung, I still have a complaint to the company and this grievance is about another major platform update. Why my Galaxy S9 is not eligible to get the Android 11 update? You’ve increased your upgrade policy but have forgotten this impressive Galaxy S9 series smartphones. We also have invested higher pricing to purchase these devices but you’ve only listed from the successor of the Galaxy S9 series and above devices for three years of Android update support.

Nowadays, Samsung is running beta testing for its latest Android 11 based One UI 3.0 version with its latest as well as some older flagship devices including the Galaxy Z Fold 2, Z Flip, Galaxy S20, Note 20, S10, and Note 10 series smartphones.

With the One UI 3.0, Samsung has completely changed the Home screen and quick panel’s user interface. It also brings several new features adopting from the stock Android as well as improvements for the older functions.

Earlier today, our team has spotted some reports informing that they’ve asked Samsung support and the company representatives have told them that the Galaxy S9 series smartphones are eligible for getting the Android 11 based One UI 3.0 update.

Following the reports, we’ve decided to directly get in touch with Samsung officials to know about the real fact why the rep. claiming to provide Android 11 update for Galaxy S9 smartphones. Finally, we’ve reported that there are no chances for the Galaxy S9 series smartphones to collect another generation of Android update.

As per the revised upgrade policy of Samsung, the flagship devices launched with pre-installed Android 9 Pie or later are eligible to receive three generations of Android upgrades. The Galaxy S9 and S9+ have already got two major Android OS upgrades that’s why there’s no chance for one more major Android upgrade. While some blogs are giving false hope to the honest users of the Galaxy S9 smartphones.

But, in my opinion, Samsung should have to consider that its loyal customers have bought the Galaxy S9 or Galaxy S9+ phones at a much higher price range even after having severe issues regarding the touchscreen of this device.


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