Are you also affected by Galaxy S20 Ultra’s broken camera glass issue? Here is Samsung’s reply
Launched back in 2020, the Samsung Galaxy S20 series features iconic capabilities such as Space Zoom, Dynamic AMOLED screens with 120Hz refresh rate, powerful processors, three years of Android upgrades support, and many more.
The S20 Ultra is the top tier of the Galaxy S20 series that comes with a massive 108-megapixel quad-camera setup and features 100x Space Zoom. Following its launch, some owners of the Galaxy S20 Ultra reported a severe issue, which is not a software issue but a hardware problem.
According to the concerns of the affected users, they are suffering from the broken camera glass of the Galaxy S20 Ultra. In contrast, the camera glass randomly gets broken even without dropping the device. The users have also applied the protective glass on the camera module but the issue remained unfixed.
At the same time, the company has not acknowledged the reports for a long time and the customer service centers denied to cover this damage under warranty. Moving ahead, a Samsung Care Ambassador confirmed that one of their ambassadors also affected by the same camera lens crack issue.
The official further stated, the company found out that it has to do with pressure buildup underneath the glass and not customers banging it against something. Affected Galaxy S20 Ultra owners can reach out to customer support and see what they say.
Furthermore, if Samsung doesn’t repair then an alternate route would be to send it in with a deductible of $100 if you are on Samsung Care plus or take it to your nearest Ubreakifix. Therefore, the Galaxy S20 Ultra users have to repair the broken camera glass on their own.
Are you also affected by this broken camera glass or any other issue on your Samsung smartphone? Feel free to let us know in the comments below.
Several Samsung users have recently reported unexpected vibrations and notifications from their Galaxy phones after updating the Samsung Wallet Digital Key app. This has caused inconvenience among users, leading to frustration with these notifications.
The issue mainly arises after installing the Samsung Wallet Digital Key app version 1.4.30.6. After this update, users’ Galaxy phones started making unknown vibrations and notifications.
Fortunately, Samsung has acknowledged these issues and prepared an update to fix these unexpected vibrations and notifications. The company recommends installing the latest version of the Samsung Wallet Digital Key app to enjoy smoother performance.
To install the latest update of the Samsung Wallet Digital Key app, first open the Galaxy Store on your device and tap the menu at the bottom of the screen. Now, select the Updates option. Scroll down to locate the Samsung Wallet Digital Key app, and then tap the “Update” button next to it.
By following these steps, Samsung users can ensure that their app is up-to-date and functioning correctly. With the latest version, they can enjoy using the Samsung Wallet Digital Key with a better experience and without bugs.
Aside from this, the Samsung Wallet app recently received a Tap to Transfer feature for Galaxy devices. It allows users of Samsung Wallet on Galaxy phones to instantly transfer money by tapping the backs of their devices together.
Samsung Wallet ‘Tap to Transfer’ takes lead over iOS 18’s Tap to Cash
Users of the Samsung Galaxy Fold 5 have reported issues with the Wonderland lock screen feature following the One UI 6.1.1 update. Many have encountered that their Wonderland backgrounds disappeared.
After installing the One UI 6.1.1, when users tried to apply the Wonderland background back, they received pop-ups mentioning the animations were no longer available.
Recently, a Galaxy user shared their experience on the community, noting that their chosen Wonderland background disappeared after the latest Galaxy AI update. When they tried to reapply it, they got an alert message stating that the animation had been removed.
Despite this, the user confirmed that their animation settings were still set to 1.5x. This issue is raising questions about compatibility and functionality after the update.
In response, a community moderator has acknowledged the inconvenience and assured users that the issue is being addressed. He has mentioned that the development team is actively working on a fix the issue related to the 1.5x animation setting and improvements will be included in the next app update.
However, the moderator hasn’t confirmed any exact timeline for a new update that will bring the fix. We can expect that Samsung will soon release a fix with the Wonderland app update. Users are advised to keep their apps updated and stay tuned for the latest information on fixes and updates.
Samsung Wonderland 1.5.21 update fixes AOD setting menu issues and more
Some Samsung Galaxy A smartphone users face frustrating issues related to video playback. Users of Galaxy A15 and Galaxy A24 reported that when they try to play videos in the Gallery app, they encounter a black screen with sound but no visuals.
In addition to this, some messages frequently pop up on the screen, showing “An unknown error has occurred” or stating that the video codec is not supported. This issue is not limited to Video playback but extends to Video calls.
Users of Galaxy smartphones are not able to see the other person’s video feed. Even third-party applications are affected, with videos failing to play properly.
The Samsung community moderator has mentioned that it has been found that these video playback issues are linked to a codec error in the Samsung phone. Some videos cause these errors, while others may play normally after a restart. However, the affected videos will continue to cause issues.
Samsung is aware of the video playback issues and is working on a software update to resolve them. However, the community moderator has not confirmed any timeline yet but it is expected to be available soon.
Users are advised to keep an eye out for software update notifications and promptly install any available updates to improve their device’s functionality.
To update your Galaxy device, you just need to follow a few steps. Firstly, open Settings >> Software Update >> Download and install. Stay tuned for the software update to restore full video functionality on your Galaxy A15 or A24.