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What to do if your Samsung phone is not receiving messages after recent software update

Samsung regularly releases monthly security updates as well as one major update in a year with new features and improvements to all of its eligible devices. It is better to update your device to the latest software version possible, to make sure that your phone has the newest security patches and stability improvements along with new features.

If somehow, your device stopped receiving messages after a software update, the reason may be your messaging app may not be compatible with the current software version. A software update may be released to restore the app’s compatibility.

However, in the meantime, you can use a different messaging app and make it your default choice for texting. Follow the below troubleshooting to shot out your problem.

Read More: How to use Auto Hotspot feature on your Samsung Galaxy devices

Change the default SMS app.

  • Navigate to Settings and then tap Apps.
  • Search for and select the SMS app you would like to use. Then, tap Set as default.
  • You may need to download an additional messaging app if you don’t have one.

If the issue continues, continue with the Next Step.

Clear the app’s cache.

  • Navigate to Settings and then tap Apps.
  • Search for and select the SMS app that isn’t working properly.
  • Tap Storage, and then tap Clear cache.

Restart your phone.

  • On phones with a dedicated Power key: Press and hold the Power key, then tap Restart, and then tap Restart again.
  • On phones without a dedicated Power key: Swipe down from the top of the screen to open Quick Settings, and then tap the Power icon. Tap Restart, and then tap Restart again.

Check the SIM card.

  • You can try removing and reinserting the SIM card to check for damage or corrosion.

Use the phone in Safe mode.

Safe mode will allow you to determine if the SMS app you’re using is causing additional issues with your phone. You can also remove the app if needed.

  • Press and hold the Power key and Side key.
  • Swipe down from the top of the screen to open Quick Settings.
  • Then tap the Power icon.
  • Touch and hold the Power off icon.
  • And then tap Safe mode when it appears.

Your phone will restart and ‘Safe mode’ will be displayed in the bottom left corner of the screen. Remove any recently installed apps if needed. Restart your phone to exit Safe mode.

Contact your carrier.

  • If you are still experiencing issues with the SMS app, please contact your carrier.


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