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Samsung and uBreakiFix partnership taking device care to the next level
Samsung and uBreakiFix by Asurion are expanding their partnership to offer enhanced device care to more individuals across the US. The collaboration involves designating 50 existing stores as flagship Samsung repair locations by the end of 2023.
These flagship stores will have specialized equipment, parts, and Samsung training to provide efficient same-day repairs, significantly impacting customer satisfaction. This initiative allows uBreakiFix by Asurion and Samsung to serve a broader range of Galaxy customers in various communities.
The first five flagship locations have been soft-launched this summer in major cities like Dallas, Houston, San Antonio, Orlando, and Los Angeles. These stores will also help in testing new repair methods and pilot initiatives before nationwide expansion.
Additionally, over 400 “We Come to You” vans will provide on-site mobile repair services for added convenience. Booking for this service is now available on both uBreakiFix.com and Samsung.com.
According to Mark Williams, Vice President of Customer Care at Samsung Electronics America:
“Our commitment at Samsung Care is to provide people with convenient, quality device care on their terms. When your device isn’t working, you want it fixed right and fixed fast. Partnering with uBreakiFix by Asurion to open these flagship locations means we can provide enhanced care for more Galaxy customers at an in-store level. Coupled with We Come to You service, we’re able to better serve our customers’ needs in even more communities where they live and work.”
Samsung Care+ is a stunning service that users can combine with the device while purchasing. In a recent development, Samsung announced Galaxy users will now be able to raise two claims per year.
The Samsung Care+ program now covers two claims per year in India. The new policy applies to all kinds of Care+ plans that include Accidental and Liquid Damage Protection and Screen Protection only. Previously, it covered two claims within two years.
It’s a pretty significant decision the company has taken given consumer satisfaction. We’ve observed cases of consumer dissatisfaction with authorized Samsung centers and staff assigned there. They either lack idea about the latest flagship products or delay unusually.
The company offers the Care+ subscription for free with flagship devices in select countries. Paying a one-time fee, you can raise a claim at authorized Samsung service centers.
It ensures your Galaxy device is repaired through an official channel at a minimal cost. Samsung’s Care+ program is available for smartphones, laptops, tablets, and other devices.
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So it’s now almost confirmed that the Samsung Galaxy Ring would be available in 9 sizes. Earlier, the company’s upcoming smart device was spotted in 8 variants. Now, the latest listing confirms the existence of the ninth version, which was missing in the past.
As spotted by 91mobiles, the 9th model of Samsung Galaxy Ring has now been spotted on Bluetooth SIG certification. Notably, the ninth Galaxy Ring variant (model number SM-Q503) brings support for Bluetooth 5.4, aligning with the rumors we’ve heard in the past.
Ring variants denote different sizes of Samsung’s upcoming wearable device, making a praiseworthy array for consumers. The South Korean tech giant unveiled the Galaxy Ring at the Mobile World Congress. It is expected to be launched at the Galaxy Unpacked in July.
The South Korean tech giant is expected to launch the Galaxy Ring in three color options including Ceramic Black, Platinum Silver, and Gold. Additionally, the largest Ring model is slated to have a larger battery than the remaining variants.
Image: 91mobiles
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Samsung recently revealed changes in its top five customers for the first quarter of 2024. Samsung dropped US-based Qualcomm and Best Buy from its top five clients and joined Chinese semiconductor suppliers Digitimes report.
According to the info, US-based Qualcomm and Best Buy are no longer in Samsung’s top 5 clients in 2024. The South Korean tech giant has added two new firms to its list of five top clients, per the quarterly report announced yesterday.
The company has listed Hong Kong-based Techtronics and Singapore-based Supreme Electronics. These firms retail chips in China, which replaced Qualcomm and Best Buy in the company’s top five customer list.
In the first quarter, Apple, Deutsch Telekom, Techtronics, Supreme Electronics and Verizon were Samsung’s top 5 clients. The five customers accounted for 13 percent of Samsung’s quarterly revenue.
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