Connect with us

News

Samsung matches Apple for smartphone satisfaction crown in America

Published

on

Galaxy S23 September 2024 update Verizon

Samsung matched Apple in smartphone customer satisfaction in America this year. The Americal Customer Satisfaction Index published its latest analysis. The report says Apple gained 1% in customer satisfaction, while Samsung gained 3%, tying the competition this year.

Samsung America achieved number 1 customer satisfaction among 5G mobile devices in the 2024 ACSI Survey. The Index is based on customer ratings of their own mobile devices and identifies the industry leaders they recognize for excellence in product and service quality.

“We’re proud that the ACSI results show how our customers recognize not only Samsung’s commitment to going above and beyond for them, but also the high quality of our mobile devices” said Mark Williams, Vice President of Customer Care at Samsung Electronics America.

Last year, Apple was the sole leader in the customer satisfaction index in America. Samsung’s share jumped by 3% this year, making it similar to Apple’s share of 82%. Both firms now stand on top, with keeping the same performance in the ASCI survey.

For the 2024 survey, ASCI randomly interviewed 12,414 consumers between April 2023 and March 2024. Besides Samsung, Motorola had the highest satisfaction increase. Google and Motorola tied for third with 77/100 with “All Others” earning an average score of 72.

Samsung Apple Smartphone Satisfaction America

Stay up-to-date on Samsung Galaxy, One UI & Tech Stuffs by following Sammy Fans on X/Twitter. You can also discover the latest news, polls, reviews, and new features for Samsung & Google Apps, Galaxy Phones, and the One UI/Android operating system.

Do you like this post? Kindly, let us know on X/Twitter: we love hearing your feedback! If you prefer using other social platforms besides X, follow/join us on Google News, Facebook, and Telegram.

James is the lead content creator on Sammy Fans and mostly works on Samsung's firmware section. His first phone was the Galaxy S4 and continues to get new S series devices. Most of the time, James tries to learn about new technologies and gadgets but he also sneaks a bit of free time to nearby rivers and nature.

News

Apple prioritizes uniqueness before rivaling Samsung foldables

Published

on

Samsung Galaxy Z Flip 6

Apple doesn’t want to enter the Samsung-led foldables market without technological uniqueness. The company has been absent from the rapidly growing foldable segment, which recently welcomed a triple foldable handset from Huawei.

According to Kipost, Apple is seeking its own supply chain of ultra-thin glass technology. The company desires to have its own control over some particular aspects. The move is to differentiate technological innovation from Samsung.

Samsung is expected to supply OLED panels for foldable Apple products. Ultra-thin glass, which is a crucial component in foldable screens, is largely controlled by Samsung D. The reason is the company’s saturation in the international market.

Apple doesn’t reportedly want everything to be done by display manufacturers. If it happens, the company won’t have anything to differentiate its product from rivals. The desire is necessary as Apple is already too late in the market.

Apart from ultra-thin glass, the US tech giant is looking to attain control over supply chain management too. The company is also exploring backplate technology, to ensure critical areas of demonization without any hurry.

UTG is a key material used in foldable displays, which is responsible for flexibility and durability. Backplate in foldable devices often refers to the component that supports the display, which should be durable for long-lasting products.

The report suggests Apple wants uniqueness in two crucial materials—UTG and backplates. This means Samsung Display won’t be able to breathe freely even after being the main foldable panel supplier for Apple’s future foldable devices.

Continue Reading

News

Samsung bolsters role in Japan’s 5G expansion with KDDI

Published

on

Samsung KDDI 5G Japan

Japan’s KDDI selected Samsung as the main vendor for 5G expansion. Samsung’s vRAN will be deployed by KDDI starting next year for 5G expansion. The company will provide 4G and 5G O-RAN-compliant vRAN solutions in Japan.

Samsung today confirmed selection by KDDI as a key 4G and 5G O-RAN compliant vRAN provider for their Open RAN deployment in Japan. The partnership with KDDI will help Samsung strengthen its role in Japan’s 5G expansion.

“Together with KDDI, we are thrilled to take this significant step and strengthen our presence in Japan,” said Junehee Lee, Executive Vice President, Head of Global Sales & Marketing, Networks Business at Samsung Electronics.

The South Korean tech giant noted that it’s bringing vRAN 3.0 solution, a full suite of O-RAN compliant radios supporting low- and mid-bands including advanced Massive MIMO radios and third-party radio integration support.

Kazuyuki Yoshimura, Chief Technology Officer of KDDI: “Today’s announcement represents KDDI’s dedication to bringing innovative technologies to Japan. We are proud to deliver a cutting-edge and reliable radio access network.”

Key features of Samsung CognitiV Networks Operations Suite (NOS) will also be offered. The features streamline the onboarding, deployment, and operation processes, enabling KDDI to transform its widespread network efficiently.

Beyond that Samsung and KDDI will expand the reach of Open RAN in the coming years. For now, KDDI’s Open RAN network will feature enhanced capabilities for improved energy efficiency, optimized performance, and intelligent automation.

Samsung KDDI 5G Japan

Continue Reading

News

Samsung Wallet ‘Tap to Transfer’ takes lead over iOS 18’s Tap to Cash

Published

on

Samsung unknown Notifications issue

Samsung Wallet getting an instant Tap to Transfer feature for Galaxy users. The latest addition unlocks instant and seamless money transfer. This move reiterates Samsung’s commitment to upscaling the Galaxy ecosystem.

The Tap to Transfer feature allows users of Samsung Wallet on Galaxy phones to instantly transfer money by tapping the backs of their devices together. The transfer process is powered by NFC technology embedded in Galaxy phones.

Samsung confirmed that the feature will be gradually supported through app updates in Samsung Wallet. The Tap to Transfer feature eliminates the need to ask for or input the recipient’s account number during transfers.

This seamless process will help Galaxy users save time and effort as well as reduce the risk of sending money to the wrong account. It’s an answer to Apple iOS 18’s Tap to Cash feature, which allows users to transfer funds with nearby ecosystem devices.

Samsung Wallet allows the recipient to set a representative account for receiving funds and can receive ‘Tap to Transfer’ payments even when their Galaxy’s screen is off – even without opening the Samsung Wallet app.

Samsung Wallet Tap to Transfer

Here’s how it works:

The user who wants to send money enters the password for their registered account in Samsung Wallet, inputs the transfer amount, then taps their phone against the recipient’s phone and completes the transfer through the default unlock method.

The recipient’s account number transmitted during the ‘Tap to Transfer’ process is encrypted and sent to the sender. Instead of displaying the full account number, only the last four digits of the recipient’s mobile phone number are shown.

The feature is currently available in South Korea and supported by Woori Bank.

Continue Reading