Samsung Digital Service Center enables personalized customer service in India

On July 4th, Samsung launched its Digital Service Center in India. This comprehensive platform will provide consumers with a personalized customer service experience related to their products. Consumers can access the Digital Service Center by going to the support menu on the site.

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Samsung Digital Service Center provides personalized support basis the needs of consumers in India. This includes a simplified user navigation journey, quick access to category-wise self-help content, category-specific DIY videos, mobile app experience, and model-specific repair and spare part prices.

Benefits

Consumers can book appointments to get priority service at service centers, avail pick & drop service, locate a service center, get details of warranty policies, track repairs, get information about service costs, schedule callback requests through remote and visual support, and get software updates through the Digital Service Center.

Through the DIY videos, consumers will be able to find resolutions to many issues related to their products such as how to use the screen mirroring feature on their TV, how to connect Soundbar to the TV, how to set up the Freestyle projector, or how to use auto restart feature in Galaxy smartphones.

Smart Touch Call

Samsung also operates a ‘Smart Touch Call’ service, which reduces wait time for customers when they call Customer Care. Smart Touch Call is an intuitive service experience that captures the caller’s needs and enables them to interact with the system.