One UI cloned WhatsApp not working/crashing on Galaxy phones, Samsung responded
Samsung One UI software has a feature called Dual Messenger, which allows Galaxy users to create an alternative version on the device and use it as a separate account. Meanwhile, some Samsung users reported that cloned WhatsApp activated by Dual Messenger is not working or crashing.
According to reports in the Samsung community, the Dual Messenger-derived cloned WhatsApp app is not working on Galaxy devices or keeps crashing. It put users in trouble who need a second WhatsApp account on their Galaxy device due to a possible software bug.
A user pointed out that the feature stopped working after March 2023 security update, which was released a few days ago. Since Samsung rolled out the March patch to a large number of Galaxy devices, there are not too many reports on the internet citing the same issue.
Also, it’s not confirmed whether the Dual Messenger feature’s bug is making an impact on just WhatsApp or if other apps are affected too. Well, thankfully, the Samsung community moderator commented on the user’s complaint and provided a troubleshooting guide, which you should also try in case of having the same issue.
Samsung mod. recommended the user to clear the cache of WhatsApp by navigating to Settings > Apps > WhatsApp > tap on force stop then storage and clear the cache. The next step would be the re-installation of Whatsapp, which could help rule out any software symptoms or an update.
If the issue remains unfixed, you have to wipe the cache partition as the system cache partition stores temporary system data. It helps the system to access apps quickly and efficiently, but sometimes things get cluttered, so a regular cache clearing can help make the system run more smoothly.
In case you have followed all the troubleshooting steps as described above, and still facing the issue, you can perform a factory reset. This will take your device back to the stock setting out of the box, and learn how to reset your Samsung phone to factory settings.
If you have completed all the troubleshooting provided, and are still experiencing these symptoms, the Samsung moderator recommended submitting an error report through the Samsung Members app. Follow our socials → Google News, Telegram, Twitter, Facebook
Samsung Galaxy S21 camera shaking/jittering problem reported (Troubleshooting)
Samsung Galaxy S21 series comes with a unique design, stunning processor, and powerful camera setup onboard. Besides, some issues have also arisen over time, leading to consumers’ disappointment. In a recent development, a Samsung Galaxy S21 user reported a camera jittering/shaking problem.
Samsung Galaxy S21 camera shaking/jittering
According to a Samsung customer having Galaxy S21 (powered by Snapdragon 888), the camera shaking/jittering from left to right when they record videos. The situation becomes worse when they switch the camera zoom between 2x and 3x.
It’s worth mentioning that the camera problem only exists in all shooting modes except for the 8k (sample). As shown in the video, the consumer reported the shaking problem in UHD @ 60fps, UHD @ 30fps, FHD @ Auto frame rates and FHD @ 60fps.
Here’s what Samsung responded
Samsung Community moderator admitted the camera shaking problem exists in the Galaxy S21 phone, seeing the video samples shared by the consumer. The in-charge office said that there are many things that can cause this to happen, as well as shared troubleshooting steps.
Turn off Tracking auto-focus
- Open the Camera app and tap the Settings icon. Tap the switch next to Tracking auto-focus to turn it off.
- If the camera still isn’t focusing, you should try resetting the camera to its default settings. Tap the Settings gear, and then swipe to and tap Reset settings.
- Perform a software update can resolve issues and problems with apps, including your camera.
- Try using Safe Mode to figure out if recently installed apps are causing an issue with your camera’s focus.
How to enter Safe Mode
Press and hold the Power key and Side key. On phones without a dedicated Power key, you can swipe down from the top of the screen to open Quick settings, and then tap the Power icon. Touch and hold the Power off icon, and then tap Safe mode when it appears.
Your phone will restart and “Safe mode” will be displayed in the bottom left corner of the screen. Check your camera’s focus and remove any recently installed apps if needed. In order to exit the Safe Mode, restart your Samsung Galaxy phone.
Samsung Galaxy S23 HDR vignetting issue will fix with next software
Samsung is continuously improving the camera capabilities of its latest flagship lineup. Now, tipster claimed that the next Samsung update will fix the HDR vignetting issue of the Galaxy S23 series.
According to @UniverseIce, Samsung developers are working on camera improvements for the Galaxy S23 smartphones, which also includes a fix for the HDR issue. As the May 2023 patch began to rollout, all eyes are on the next OTA, which could solve the vignetting problem.
After analyzing the error log shared by the user, in the reply, a Samsung executive explained that “the problem occurs due to a mix of negative EV input frames containing the same contour pattern, and applying LTM after HDR output will make the problem worse.”
Earlier, the same source shared an image so users can better understand what’s the HDR-related problem on the Galaxy S23 camera. When captured in certain scenarios, the photos taken by Galaxy S23/+/Ultra get affected by HDR problems, which can be seen at the edges of the subject.
In order to fix the issue, the South Korean tech giant is reportedly working on optimization of the exposure value (EV) frame and local tone-mapping (LTM). As the May patch is available in select markets, we may see the camera SW in South Korea and China.
April 2023 Update Changelog
- A function has been added to the gallery so that you can immediately delete photos that are being processed immediately after taking them with the camera.
- For faster photo taking, the AF concept has been changed so that when the user presses the shooting button, the user can take a photo even when the focus is not completely set. However, if you want to shoot after completing Focus as before, please change the settings in the latest Camera Assistant.
- Camera Assistant > Prioritize focus over speed (focus priority) On
- Fixed an issue where a green line was displayed on the left side intermittently when shooting in the rear photo mode.
- Fixed a malfunction when shooting after Night Off in low light after selecting Shooting Speed > High Resolution > Speed Priority in Camera Assistant.
- Camera Assistant > Shooting Speed > High Resolution > Speed Priority, then Camera > Night Off or Scene Optimizer Off
- Fixed an issue where face recognition could not be recognized intermittently after ending a 3rd party video call.
- Improved sharpness/flicker and added notice when shooting Ultrawide in low light indoors after setting Camera Video Mode > Super Steady On.
- “To take a good Super Steady photo, I need more light.”
- Improved image stabilization when shooting with FHD60 after setting Auto FPS Off in rear video.
- Improved line-shaped banding noise in the sky in mid-low light when shooting high-pixel in low-mid light.
- Improved stability for camera movements introduced through other routes.
- Optimized overall sharpness for high-pixel shooting and improved intermittent blurring through OIS stabilization.
One UI 5.1 draining battery? Samsung Keyboard is the culprit, do this
Samsung shared Galaxy S23’s One UI 5.1 firmware with several Galaxy devices upgraded to the Android 13 OS. Unsurprisingly, the One UI 5.1 comes with a number of new features, however, the Samsung Keyboard app has become the culprit behind Galaxy battery draining.
According to Samsung community moderator in Thailand, the Samsung Keyboard app has increased the battery usage on Galaxy devices upgraded to One UI 5.1, which occurring abnormal battery draining problems. And notably, the company has already solved the problem and given way to fix yours too.
The mod. revealed that the Samsung Keyboard app’s latest version includes under-the-hood improvements in order to reduce battery usage. It’s worth mentioning that the newly added stickers and emojis functions have increased the battery consumption of the application.
The company has not removed suspected features causing battery drain but provided a fix. This would make things better so Galaxy users can have a long-lasting battery life as they were having before. Now, you just need to update your phone’s Samsung Keyboard app to version 18.104.22.168 or later via Galaxy Store.
You can also get the APK file to sideload on your phone but it’s not recommended. As the application is already causing battery problems, you should prevent any kind of additional/unofficial activity. FYI, the mod said that all Galaxy models running One UI 5.1 are affected by battery drain due to the Keyboard app.
If you have updated your Samsung phone’s native Keyboard app to the latest or above-mentioned version and the battery-draining problem remains persistent, you should try clearing the app’s cache and data. Also, we suggest you share feedback with Samsung using the Members app.