Issues
One UI cloned WhatsApp not working/crashing on Galaxy phones, Samsung responded
Samsung One UI software has a feature called Dual Messenger, which allows Galaxy users to create an alternative version on the device and use it as a separate account. Meanwhile, some Samsung users reported that cloned WhatsApp activated by Dual Messenger is not working or crashing.
According to reports in the Samsung community, the Dual Messenger-derived cloned WhatsApp app is not working on Galaxy devices or keeps crashing. It put users in trouble who need a second WhatsApp account on their Galaxy device due to a possible software bug.
A user pointed out that the feature stopped working after March 2023 security update, which was released a few days ago. Since Samsung rolled out the March patch to a large number of Galaxy devices, there are not too many reports on the internet citing the same issue.
Also, it’s not confirmed whether the Dual Messenger feature’s bug is making an impact on just WhatsApp or if other apps are affected too. Well, thankfully, the Samsung community moderator commented on the user’s complaint and provided a troubleshooting guide, which you should also try in case of having the same issue.
Samsung mod. recommended the user to clear the cache of WhatsApp by navigating to Settings > Apps > WhatsApp > tap on force stop then storage and clear the cache. The next step would be the re-installation of Whatsapp, which could help rule out any software symptoms or an update.
If the issue remains unfixed, you have to wipe the cache partition as the system cache partition stores temporary system data. It helps the system to access apps quickly and efficiently, but sometimes things get cluttered, so a regular cache clearing can help make the system run more smoothly.
In case you have followed all the troubleshooting steps as described above, and still facing the issue, you can perform a factory reset. This will take your device back to the stock setting out of the box, and learn how to reset your Samsung phone to factory settings.
If you have completed all the troubleshooting provided, and are still experiencing these symptoms, the Samsung moderator recommended submitting an error report through the Samsung Members app. Follow our socials → Google News, Telegram, Twitter, Facebook
Several Samsung users have recently reported unexpected vibrations and notifications from their Galaxy phones after updating the Samsung Wallet Digital Key app. This has caused inconvenience among users, leading to frustration with these notifications.
The issue mainly arises after installing the Samsung Wallet Digital Key app version 1.4.30.6. After this update, users’ Galaxy phones started making unknown vibrations and notifications.
Fortunately, Samsung has acknowledged these issues and prepared an update to fix these unexpected vibrations and notifications. The company recommends installing the latest version of the Samsung Wallet Digital Key app to enjoy smoother performance.
To install the latest update of the Samsung Wallet Digital Key app, first open the Galaxy Store on your device and tap the menu at the bottom of the screen. Now, select the Updates option. Scroll down to locate the Samsung Wallet Digital Key app, and then tap the “Update” button next to it.
By following these steps, Samsung users can ensure that their app is up-to-date and functioning correctly. With the latest version, they can enjoy using the Samsung Wallet Digital Key with a better experience and without bugs.
Aside from this, the Samsung Wallet app recently received a Tap to Transfer feature for Galaxy devices. It allows users of Samsung Wallet on Galaxy phones to instantly transfer money by tapping the backs of their devices together.
Samsung Wallet ‘Tap to Transfer’ takes lead over iOS 18’s Tap to Cash
Users of the Samsung Galaxy Fold 5 have reported issues with the Wonderland lock screen feature following the One UI 6.1.1 update. Many have encountered that their Wonderland backgrounds disappeared.
After installing the One UI 6.1.1, when users tried to apply the Wonderland background back, they received pop-ups mentioning the animations were no longer available.
Recently, a Galaxy user shared their experience on the community, noting that their chosen Wonderland background disappeared after the latest Galaxy AI update. When they tried to reapply it, they got an alert message stating that the animation had been removed.
Despite this, the user confirmed that their animation settings were still set to 1.5x. This issue is raising questions about compatibility and functionality after the update.
In response, a community moderator has acknowledged the inconvenience and assured users that the issue is being addressed. He has mentioned that the development team is actively working on a fix the issue related to the 1.5x animation setting and improvements will be included in the next app update.
However, the moderator hasn’t confirmed any exact timeline for a new update that will bring the fix. We can expect that Samsung will soon release a fix with the Wonderland app update. Users are advised to keep their apps updated and stay tuned for the latest information on fixes and updates.
Samsung Wonderland 1.5.21 update fixes AOD setting menu issues and more
Some Samsung Galaxy A smartphone users face frustrating issues related to video playback. Users of Galaxy A15 and Galaxy A24 reported that when they try to play videos in the Gallery app, they encounter a black screen with sound but no visuals.
In addition to this, some messages frequently pop up on the screen, showing “An unknown error has occurred” or stating that the video codec is not supported. This issue is not limited to Video playback but extends to Video calls.
Users of Galaxy smartphones are not able to see the other person’s video feed. Even third-party applications are affected, with videos failing to play properly.
The Samsung community moderator has mentioned that it has been found that these video playback issues are linked to a codec error in the Samsung phone. Some videos cause these errors, while others may play normally after a restart. However, the affected videos will continue to cause issues.
Samsung is aware of the video playback issues and is working on a software update to resolve them. However, the community moderator has not confirmed any timeline yet but it is expected to be available soon.
Users are advised to keep an eye out for software update notifications and promptly install any available updates to improve their device’s functionality.
To update your Galaxy device, you just need to follow a few steps. Firstly, open Settings >> Software Update >> Download and install. Stay tuned for the software update to restore full video functionality on your Galaxy A15 or A24.