Issues
Samsung users on T-Mobile are experiencing service disconnection issues
T-Mobile is one of the top carriers in the US that separately sell smartphones of various brands. However, its customers are presently experiencing problems with the phones they have purchased. Specifically, Samsung owners using Galaxy smartphones from T-Mobile are encountering service disconnection issues.
Various customers of T-Mobile’s network in the US are reporting that they are losing service on their Galaxy phones. Users are getting an E-Mail from T-Mobile telling them that have successfully swapped the SIM and their phone’s service getting lost.
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Some customers have even called T-Mobile at their place but the representatives were confused as to why the sim changed if they have not made any related request. However, after doing some changes, the reps were able to re-activate the SIM and bring the service online.
It is worth noticing that most of these customers facing issues are early buyers of the new Galaxy S23 series phones, who pre-ordered the devices from the official website.
The representative told customers that this service disconnection was an automated system that swapped customer accounts and that this was not done at a store. It suggests that this could be a screwup from Samsung related to the recent pre-orders of the Galaxy S23.
Moreover, T-Mobile is well aware of the problem. In their recent post (via T-Mo Remort), they confirmed that some customers who recently ordered a Samsung device from Samsung.com and choose T-Mobile as the network provider are experiencing service disconnection issues.
The company further says that on a small batch of devices, Samsung activated eSIM early when processing the order and it has caused service interruption on the customer’s current device.
Samsung Galaxy users have reported a playback issue with video editing using the Gallery app after installing the One UI 6.1 update on their devices. It’s causing inconvenience for Galaxy users and disrupting the usability of edited videos on their devices.
The Korean Tech giant is aware of the playback issue with Samsung Gallery videos on One UI 6.1 devices and is planning to release a software update to fix it. Additionally, a company moderator has provided the reason behind its occurrence.
He has mentioned that the issue specifically occurs when videos shot with the ‘Auto FPS’ feature enabled in the Camera app may stutter or cut out during playback after editing.
To resolve this problem, Samsung recommends disabling the ‘Auto FPS’ feature in your Camera settings. This ensures that videos shot without the ‘Auto FPS’ setting will play smoothly even after being edited in the Gallery app.
To deactivate this feature, you just need to open the Camera app >> tap the settings icon located at the top left corner of the screen >> inside the settings menu, find the ‘Auto FPS’ option >> switch it to ‘Off’.
Samsung is also planning to release a fix with a new software update. Users are encouraged to install this update promptly when prompted on their devices.
You can check the update by going to the Settings app on your Galaxy device >> Scrolling down and selecting ‘Software Update >> Tapping the ‘Download and Install’ option.
By following these steps, Galaxy users can ensure a smoother experience when editing and playing back videos on their devices.
Are you experiencing issues with Bixby on your Samsung Galaxy device? If yes, you are not alone, as several Galaxy users have reported issues with Bixby such as it responding briefly and then ending immediately. This issue could be due to outdated software and its related language pack.
Samsung has acknowledged this issue where Bixby suddenly stops responding. In addition, a Samsung community moderator has shared a solution for this issue.
The moderator suggests keeping both the Bixby app and its voice recognition language pack updated for smooth operation and error-free performance. If you are using an older version of Bixby, update it immediately to version 3.3.54.0 or later to address various issues.
Users can easily update the Bixby app through Galaxy Store, the steps given below.
- Open the Galaxy Store app on your Samsung device.
- Search for “Bixby” in the app’s search bar and hit enter.
- Select the Bixby app from the search results to view its details.
- If there’s an update available, you’ll see an option to update the app. Tap on it and follow any instructions to complete the update.
By following these steps to update the app through the Galaxy Store, you can ensure the smooth functioning of your Samsung Galaxy’s Assistant. Make sure that you also update the language pack used for voice recognition along with the Bixby app.
Samsung recently released a new update for Galaxy devices with version 26.0.0.52. Users are facing some issues after installing this update.
Users have reported that the screen does not adjust properly when the keyboard is active, often hiding important information. Specifically, this issue occurs when the ‘Hide status bar’ feature is enabled.
Samsung is aware of this issue and is actively working on app updates to comprehensively resolve this issue. At the same time, a community moderator has suggested a solution to temporarily resolve this issue.
To resolve this issue, the ‘Hide status bar’ setting within the Samsung Internet app needs to be disabled. For that, you just need to follow a few easy steps:
- Visit the Samsung Internet app on your Galaxy smartphone
- Click on the More icon located at the bottom bar.
- Now, tap on the Settings.
- Locate the Layout and Menus option and tap on it.
- Here you can see the Hide Status Bar option, tap the toggle to turn it off.
After following these steps, this issue will be resolved to some extent. Moreover, Samsung assures users that an upcoming app update will further address this issue. The company aims to enhance the overall usability and functionality of the Samsung Internet experience.
Users are encouraged to update their Samsung Internet app to the latest version via the Galaxy Store and stay tuned for new updates.
