Samsung
Samsung won CX World Awards 2022 for best customer experience
Recently, the service division of Samsung, responsible for supporting and servicing Russian users, received the CX WORLD AWARDS 2022 award for the best customer experience. The company was recognized as the best in the Best Human to Human Customer Experience (H2H) nomination.
And also, Samsung became a laureate in the nomination “Best team of interaction with clients in social networks”. The CX WORLD AWARDS is a market recognized professional award that annually identifies and rewards successful projects, initiatives, strategies, partnerships, products, technologies, improvement, and modernization programs in the Customer Experience (CX) industry.
It is the largest – over 200 nominees and most famous award in the customer experience industry. Samsung organizes the work of the largest network of service centers of the company. There are 344 authorized service centers on the territory of the Russian Federation and the CIS.
Also, the company has more than 40 Samsung Service Plaza – branded mono-brand service centers of a special format. For the convenience and comfort of its users, Samsung is developing new service programs.
Among them: free delivery of the equipment (smartphones) for repair to service centers throughout Russia, Samsung Care+ additional service program, Brand Engineer field service, chat on technical issues, remote equipment setup, as well as video reviews.
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After the Galaxy A series, Samsung has begun releasing One UI 6.1 update for a Galaxy F series smartphone – the Galaxy F54. The new update is rolling out in India and will soon expand to more countries.
One UI 6.1 update for the Samsung Galaxy F54 smartphone can be identified through the One UI build version E546BXXU4CXDC. Users will have to download a 2.1GB package to install the update.
The fresh update includes an April 2024 security patch to improve system security and stability for a better user experience. In addition, it updates several stock apps to the latest available version.
One UI 6.1 update comes with more powerful features for creating, editing, and viewing pictures and videos. Users can easily enhance their pictures with AI recommendations, copy and paste from one picture to another, and more. Additionally, the improved Gallery search makes finding the right pictures easier.
In addition, the update adds new features to Calendar, Widgets, Lock screen, Security, Clock, and more apps to provide a seamless and intuitive experience. However, it does not include Galaxy AI features.
If you are using a Galaxy F54 smartphone in India, then install the major update now to enjoy new features and enhancements. To install the update, open Settings >> Software Updates >> Download and install.
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Samsung officially launched the Galaxy Book 4 Edge laptop that packs Snapdragon X chips. Earlier this year, the company launched the Galaxy Book 4 series laptops, with the Edge variant joining as the latest entry.
While the Samsung Galaxy Book 4 is equipped with Intel chipsets, the new Book 4 Edge is fueled with Snapdragon X Elite (3.4GHz and 3.8GHz) processors. The company launched Galaxy Book 4 Edge in three tiers, with prices starting at $1,349. Interestingly, all variants bring 16GB of RAM and 512GB of storage.
The Book 4 Edge (base model) features a 14-inch AMOLED screen and Snapdragon X Elite starting at $1,349. Next up is a 16-inch option with Plus for $1,449. If you want the 3.8GHz Snapdragon X Elite, you have to opt for the 16-inch model, which costs $1,749.
The 14-inch and 16-inch size options come with an enhanced refined finish for a sleek, premium feel, created from a wide variety of recycled materials, including plastics, glass and aluminum.
Samsung also announced that the Galaxy Book 4 Edge will be available in France, Germany, Italy, Korea, Spain, the UK and the US starting June 18, 2024. You will see a great collaboration with Microsoft services including a dedicated key to trigger Copilot.
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Samsung has released an update for the Live Message app on Galaxy devices with version 6.1.00. The update makes the app work better and fixes some known issues.
Live Message is a feature that lets users draw or write messages along with live animations and different backgrounds, which can be shared. With the new update, Samsung has ensured that the app works more smoothly and is easier to use.
The update enhances some functions to provide a better Galaxy experience. It also resolves bugs that users found before. These changes are expected to make the app more stable and work without any problems.
The installation package size of the update is small, only 9.09MB, which means it won’t take long to download. You can install the Samsung Live Message 6.1.00 update via the Galaxy Store or download it directly from the third-party app link mentioned here.
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