New WhatsApp in-app tool allows users to access support within chats
WhatsApp is an old and well-known messaging application. Over its evolution, the company has added many new and interesting features in the application and is working on further improvements, it is no more just a messaging application.
According to the new information, the Meta-owned application is introducing a new feature called WhatsApp in-app support. It will allow you to access support within WhatsApp chat itself. Although this feature was already available to some beta testers, it has been removed for unknown reasons.
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Now WhatsApp is widely introducing this feature to select Android as well as iOS beta testers. Currently, it is accessible to WhatsApp beta for Android 2.22.3.5 and WhatsApp beta for iOS 22.2.72 users. However, the other WhatsApp users will soon get access to it.
What is WhatsApp in-app support feature?
The WhatsApp in-app support feature helps users manage bug reports. In addition, WABetaInfo also reported that the in-app support feature, or Support Chat Threads, would be verified and end-to-end encrypted chats and would be closed after the issue that they were opened.
If you have any issue and want to lift WhatsApp using its new in-app support feature, you can do so by navigating: WhatsApp >> Settings >> Help >> Contact us.
The display screen will let you explain your problem by typing it and sending it to the company. The messaging app will respond to your query through a verified chat in its app. As already mentioned, the chat will be closed once the issue is resolved.
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WhatsApp has introduced a new feature called Chat Filters to enhance the user experience. This feature simplifies the process of navigating through messages, making it quick and effortless. With the increasing volume of messages on WhatsApp, the ability to quickly access them is important.
The Chat Filters feature of WhatsApp helps users organize their chats better and focus on the most pressing conversations. The rollout of these filters has begun and will be available to all users in the upcoming weeks.
By tapping on these filters at the top of the chat list, users can sort their messages with ease. It offers three convenient options:
All: This filter shows every message or we can say a default view of all
Unread: This filter highlights conversations that require attention, displaying both marked unread and new messages.
Groups: It contains all group conversations, including Community subgroups, in one place. This filter is much-anticipated addition for organizing all group chats.
With the introduction of the Chat Filters feature, WhatsApp aims to improve functionality and ensure users can focus on their most important messages.
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WhatsApp is enhancing user engagement with a new feature that prompts users to invite their contacts to join the messaging platform. This feature appears as a banner at the top of the chat list and is part of a targeted campaign to increase the app’s user base.
It is currently available to a select group of users who have installed the latest WhatsApp updates on iOS and Android devices. The banner aims to remind users to encourage their friends and family to use WhatsApp.
This approach is especially useful in countries where WhatsApp users are less, as it serves as a visible and convenient prompt for users to invite more people to the platform. By highlighting the advantages of new features and a unified chat experience, WhatsApp is looking to attract more users and maintain its position as a leading messaging service.
The feature is expected to be rolled out more widely in the coming weeks. This new move indicates that WhatsApp wants to keep users informed and connected, using the visibility of in-app notifications.
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WhatsApp is rolling out a new beta update for Android devices, which brings a redesigned drawing tool. Users can identify the latest beta update through version 2.24.9.6, available on Google Play Store
The fresh beta update shows a new design that relocates the brush and color selection tools to the bottom of the screen. This change is particularly beneficial for larger screens, where reaching the top of the screen can be inconvenient.
Additionally, WhatsApp plans to expand color choices with a palette of 24 default colors, making it easier for users to choose and apply colors quickly. By placing the drawing tool in an easy-to-access place, WhatsApp will allow users to focus less on navigating the interface and more on their creativity.
Image Credit: WABetaInfo
As the update is still in development, more details will be provided once available. Aside from this, WhatsApp is also preparing to release Contacts Suggestion features, revamped Status Updates tray, locked chats for linked devices, and more.
WhatsApp introduces Contacts Suggestion feature to start chatting with new contacts
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