Samsung’s newly reorganized website aimed to improve customer convenience
On March 2nd, Samsung Electronics started a newly reorganized website ( www.samsungsvc.co.kr ) that is aimed to improve customer convenience. The revamped homepage centered to provide convenient, non-face-to-face services such as product status checks and product purchases.
Following the trend of the increasing demand for non-face-to-face services, the South Korean tech giant took this decision. The fresh web page provides a new ‘product self-diagnosis’ function so that customers can easily check the status of home appliances.
The ‘product self-diagnosis’ is is an IoT-based connection between the home appliances and homepage that analyzes the product status in real-time, suggests solutions to abnormalities, and provides timely information on product management methods such as cleaning filters and replacing consumables.
According to Samsung, consumers can solve problems by using video content provided based on product self-diagnosis results and customized chatbot consultation, saving time and money from unnecessary center visits and business trip services. Moreover, if a business trip service is required, accurate product information and symptoms can be known in advance in order to increase the work efficiency of the repair engineer.
Join Sammy Fans on Telegram
It is expected that the target products will continue to expand to refrigerators, washing machines, air conditioners and clothes dryers equipped with Samsung SmartThings in the future. The “online merchandise mall” has also been completely reorganized so that products such as air filters and mobile phone cases can be easily purchased without visiting a service center.
Even if the customer does not know the product name, they can easily buy the product they need. For example, when the “model name tag” attached to an air purifier is photographed, product information such as a filter suitable for that model is listed as an image. Customers can easily find and purchase images of desired products, just as they choose to display products in a store.
The new search engine incorporates ‘AI deep learning’ technology so that customers who access the homepage can find the information they want accurately. The AI deep learning search engine has learned more than 160,000 questions (including similar expressions) from common questions, which can predict the intent of customer questions and display the best search results.
Considering that more than 70% of customers visiting the website use mobile devices such as smartphones, a separate application optimized for the mobile environment is also provided.
In addition, various functions are provided to improve the convenience of using the website for customers, such as –
- Customized content recommendation through analysis of customer usage status
- Location-based center search
- SNS account connection and simple login
Samsung’s first 3nm Exynos 2500 chip could outpace Snapdragon 8 Gen 4 in power efficiency. Both chipsets will power the next-gen Galaxy flagships, scheduled for an early 2025 launch. Recent input suggests that Exynos is returning as a tough rival to Snapdragon.
The Exynos 2500 will be made on Samsung’s 2nd-gen 3nm process technology. The S24’s Exynos 2400 chipset impressed the industry with significant improvements over its predecessor. The company appears to be leveling up the game next year.
Thanks to the cutting-edge process node, Samsung’s next Exynos could finally surpass its Snapdragon counterpart in power efficiency. The company may utilize its advanced FOWLP in the Exynos 2500 to make it run at higher clock speeds at the same power consumption level.
Qualcomm is facing power efficiency concerns with its recent Snapdragon chips. Due to reduced efficiency, phone makers are forced to bring up to 5000mAh battery. Samsung apparently seized this opportunity to bring back its in-house Exynos back to the contest.
Stay up-to-date on Samsung Galaxy, One UI & Tech Stuffs by following Sammy Fans on X/Twitter. You can also discover the latest news, polls, reviews, and new features for Samsung & Google Apps, Galaxy Phones, and the One UI/Android operating system.
Do you like this post? Kindly, let us know on X/Twitter: we love hearing your feedback! If you prefer using other social platforms besides X, follow/join us on Google News, Facebook, and Telegram.
Following Google, Meta, Apple and Microsoft, Samsung and Intel joined the race to develop next-gen AI processors. Aimed to lead AI semiconductor tech, both companies launched chips addressing NVIDIA GPU shortcomings, including price and performance per watt.
After completing the development of MACH-1, Samsung has recently started working on MACH-2. The company has also supplied MACH-1 prototypes to major IT firms in South Korea (Naver) and other parts of the world to gather feedback for MACH-2 development.
Intel launched its latest AI semiconductor – Gaudi 3, collaborating with Naver. The company aims to counter NVIDIA GPU drawbacks, particularly in price and performance per watt. Notably, Intel’s Gaudi 3 offers over 40% better power efficiency than NVIDIA GPUs.
Tech giants launching AI chips also prioritize energy efficiency. Google Cloud’s TPU “v5p” is 60% more energy-efficient than similar hardware, with a performance of 459 TFlops. Samsung also prioritizes power efficiency in MACH-1 and MACH-2 development.
Stay up-to-date on Samsung Galaxy, One UI & Tech Stuffs by following Sammy Fans on X/Twitter. You can also discover the latest news, polls, reviews, and new features for Samsung & Google Apps, Galaxy Phones, and the One UI/Android operating system.
Do you like this post? Kindly, let us know on X/Twitter: we love hearing your feedback! If you prefer using other social platforms besides X, follow/join us on Google News, Facebook, and Telegram.
Samsung is rolling out an April 2024 update for the Customization Service app with version 3.5.01.4. This update brings bug fixes and general enhancements that promise to elevate the overall user experience.
The fresh update of the Samsung Customization service improves some functions for smoother performance. Also, it fixes some issues that users encountered in previous versions to make the app more reliable. Notably, the update is compatible with Galaxy devices running Android 14 or Android 13.
The Customization Service app is designed for Samsung devices to deliver individual preferences and needs smartly. By analyzing user interactions and data, the service offers personalized content and recommendations, creating a unique and tailored experience for each Samsung device owner.
With the April 2024 update, Samsung aims to provide better performance and user experience to Galaxy users through Customization Service. You can get the latest update through the Galaxy Store or download it directly from the third-party app source link mentioned here.
Stay up-to-date on Samsung Galaxy, One UI & Tech Stuffs by following Sammy Fans on X/Twitter. You can also discover the latest news, polls, reviews, and new features for Samsung & Google Apps, Galaxy Phones, and the One UI/Android operating system.
Do you like this post? Kindly, let us know on X/Twitter: we love hearing your feedback! If you prefer using other social platforms besides X, follow/join us on Google News, Facebook, and Telegram.