Samsung’s newly reorganized website aimed to improve customer convenience
On March 2nd, Samsung Electronics started a newly reorganized website ( www.samsungsvc.co.kr ) that is aimed to improve customer convenience. The revamped homepage centered to provide convenient, non-face-to-face services such as product status checks and product purchases.
Following the trend of the increasing demand for non-face-to-face services, the South Korean tech giant took this decision. The fresh web page provides a new ‘product self-diagnosis’ function so that customers can easily check the status of home appliances.
The ‘product self-diagnosis’ is is an IoT-based connection between the home appliances and homepage that analyzes the product status in real-time, suggests solutions to abnormalities, and provides timely information on product management methods such as cleaning filters and replacing consumables.
According to Samsung, consumers can solve problems by using video content provided based on product self-diagnosis results and customized chatbot consultation, saving time and money from unnecessary center visits and business trip services. Moreover, if a business trip service is required, accurate product information and symptoms can be known in advance in order to increase the work efficiency of the repair engineer.
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It is expected that the target products will continue to expand to refrigerators, washing machines, air conditioners and clothes dryers equipped with Samsung SmartThings in the future. The “online merchandise mall” has also been completely reorganized so that products such as air filters and mobile phone cases can be easily purchased without visiting a service center.
Even if the customer does not know the product name, they can easily buy the product they need. For example, when the “model name tag” attached to an air purifier is photographed, product information such as a filter suitable for that model is listed as an image. Customers can easily find and purchase images of desired products, just as they choose to display products in a store.
The new search engine incorporates ‘AI deep learning’ technology so that customers who access the homepage can find the information they want accurately. The AI deep learning search engine has learned more than 160,000 questions (including similar expressions) from common questions, which can predict the intent of customer questions and display the best search results.
Considering that more than 70% of customers visiting the website use mobile devices such as smartphones, a separate application optimized for the mobile environment is also provided.
In addition, various functions are provided to improve the convenience of using the website for customers, such as –
- Customized content recommendation through analysis of customer usage status
- Location-based center search
- SNS account connection and simple login
Samsung and Nvidia reportedly completed the on-site inspection of the 5th-generation HBM3E. This is a significant development, but mass production still appears to be pending.
Digitimes reports that Samsung’s 5th-gen HBM3E cleared Nvidia’s on-site inspection. This inspection is viewed as a significant step forward, but mass production of the HBM is still pending.
Samsung and Nvidia continue to collaborate on the development of advanced memory technologies, which are crucial for applications in AI, gaming, and data centers.
Back in August, it was reported that Samsung’s HBM3E passed Nvidian’s tests for use in AI processors. It came as a big relief for Samsung as it has been struggling to compete with SK Hynix.
Recently, it was reported that Samsung’s chip decision is facing a slow pace of recovery growth. Despite the AI surge, the company is failing to grow faster amid intense competition.
Samsung’s One UI 8 must bring Android 16’s Advanced Protection features. Google is reportedly developing new Advanced Protection features that could debut in Android 16, which we want to arrive on Galaxy phones with One UI 8 update.
One UI 7 is based on Android 15, scheduled to enter Beta this year and Public early next year. Galaxy phones will get Android 16 update with One UI 8 update – only if Samsung keeps stuck to its current version strategy.
Google is working to develop Advanced Protection integration for Android 16. The program includes new settings and a new API that’ll allow apps to change their behavior depending on whether users have Advanced Protection enabled.
Android could add Samsung’s Auto Blocker-like features. The feature restricts apps to be installed on Galaxy phones from unauthorized sources. However, you can still sideload APKs by disabling the Auto Blocker from Privacy settings.
Android 16 could allow you to enroll in Advanced Protection through Settings. Once enrolled, you will have to keep your Google Account signed in, and the OS will not allow you to install apps from sources other than Play Store and Galaxy Store.
Mishaal discovered a new patch in the AOSP Gerrit, which refers to a “new Service for Android Advanced Protection Mode.” It will allow apps to see whether Advanced Protection is enabled on-device, and to adjust their behavior accordingly.
A comment on the patch from a Google engineer clarified that the service in question “allows users to enroll into ‘advanced protection’ via Settings, and for apps to check if the user is enrolled” using a new API.
When enabled, Android 16 could require additional authentication if you try to access certain content, like protected files or banking details. Details are unknown, but we expect to see the Advanced Protection added in the Android 16 version.
Samsung US partnered with Technogym to bring a fitness app to Daily+. The Technogym introduces personalized fitness routines with equipment-based and bodyweight exercises for a comprehensive home workout experience.
A study* says more than half of Americans say their favorite place to exercise is at home. Grabbing this opportunity, Samsung joined forces to launch a new Technogym app on the Daily+ platform for 2024 Smart TVs in the US.
Samsung says Technogym will offer more than 130 sessions to help you reach your goals. The fitness application on Samsung Daily+ is set to elevate your at-home workouts and makes it easy to keep wellness at the center of your routine.
Additionally, the app provides a broad and diverse library of video training sessions, including strength, yoga, cardio, Pilates, meditation and body weight-based exercises. It offers workouts for different skill levels, from beginner to advanced.
The platform will also refresh the workouts feed by regularly publishing new workouts. Users can also download the Technogym mobile app to access personalized profile and effortlessly track workout history across devices.
The newly released Technogym app on Samsung Daily+ is available in a basic version that’s free for all users, with the option for a premium subscription that provides access to exclusive, more in-depth workout content.
* Source: Statista: Home fitness in the United States – statistics & facts