Samsung confirms full warranty even though you receive a pre-activated Galaxy phone

Samsung consumers are receiving pre-activated Galaxy phones in India, which is causing them to fear potential issues with the warranty. Samsung has just clarified the warranty policy, pledging a full year of coverage regardless of activation.

Samsung confirms full warranty for pre-activated Galaxy phones

Amazon and Flipkart are running festive season sales in India. Galaxy S25 Ultra is the biggest deal, along with the Galaxy S25 and Galaxy S25 FE. Meanwhile, shoppers are finding that the devices were already activated months before.

The interesting part is that consumers are receiving a sealed retail box. However, the device inside shows a backdated activation date. It’s happening even though the device was manufactured in the month of September 2026.

Indian consumers are reporting the problem on social platforms for redressal and awareness as well. I have seen Amazon replies suggesting to users that they will receive a replacement unit or they can opt for a refund instead.

Samsung has now come to light, confirming that the warranty will be provided based on the date mentioned on the purchase invoice. That said, if you’ve bought the device in October 2026, it is covered till October 2027.

Hi, please don’t worry!
Your product warranty will be considered from the date mentioned on your purchase invoice, regardless of the pre-activation status.
Thank you for your understanding, and we hope you enjoy your new device!

That being said, you don’t have to worry about the warranty just because the device shows it was activated earlier. Keep the original purchase invoice for an effortless warranty claim experience in case you need one in the future.