Samsung’s Customer Service Store opens in Macquarie Center, Sydney

Samsung has opened a Customer Service Store in the Macquarie Centre, Sydney, offering a fresh and customer-focused shopping experience. Located on Level 4 of Macquarie Centre at Herring Road &Waterloo Rd, the store is designed to give customers an immersive experience with Samsung’s wide range of connected devices.

The Samsung Store features self-discovery zones where shoppers can explore products in detail and consultation lounges where they can get personalized advice and support. The lounges are equipped with advanced diagnostic tools to help customers troubleshoot any issues with their devices.

This store also aims to minimize device downtime. It offers on-site repairs so customers can get their devices fixed while they shop, with the backing of an authorized service center. This quick and efficient service ensures customers don’t have to wait long for solutions.

Samsung is Australia’s most trusted consumer products brand (Roy Morgan in December 2024) as it is dedicated to delivering high-quality products and exceptional customer service. The opening of this new store shows Samsung’s commitment to providing a seamless, customer-friendly experience that blends innovation with care.

Muneeb Ekhlaque, Head of Customer Service at Samsung Electronics Australia, said, “We’re excited to offer a new store in Sydney that improves the overall customer experience. We understand how important technology is to Australians, and this store is designed to make shopping and support easier and more enjoyable.”