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Samsung responds to Android Auto complaints in One UI 7 Beta

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Samsung users reported having Android Auto compatibility issues in One UI 7 Beta. The automotive platform keeps disconnected, ruining the experience. Samsung acknowledged the issue and shared some steps for consumers to follow.

Some One UI 7 participants reported compatibility issues with Android Auto. The system randomly disconnects and reconnects during navigation. After reconnecting, the interface defaults to the car’s home screen, requiring users to manually relaunch.

Samsung community moderator believes that the problem may stem from incompatibility between the car’s Android Auto version and the One UI 7 Beta. The official version will be fully compatible and you will have no incompatibility concerns.

In addition, the moderator urged affected users to submit an error report via the Samsung Members app. User feedback is important during the Beta testing of the upcoming software, here’s how to submit an error report:

  1. Open Samsung Members: Launch the app on your phone.
  2. Access Beta Feedback: Navigate to One UI Beta Program > Beta Feedback.
  3. Attach Relevant Information: Include screenshots or recordings of the issue, if possible.
  4. Send System Logs: Ensure the option to “Send system log data” is checked.
  5. Timely Submission: Submit the report within 15 minutes of reproducing the issue for accurate log data collection.

Meanwhile, we suggest you keep the Android Auto application updated. You can try clearing the app cache and restarting the device to see if it addresses the issue. Don’t forget to help other users by sharing a workaround if you discover.

One UI 7 Beta Issues

James is the lead content creator on Sammy Fans and mostly works on Samsung's firmware section. His first phone was the Galaxy S4 and continues to get new S series devices. Most of the time, James tries to learn about new technologies and gadgets but he also sneaks a bit of free time to nearby rivers and nature.