Amazon sent defective refurbished Samsung phone instead of new, buyer alleges

Shocking news coming out from India where Amazon sent a defective refurbished Samsung phone instead of a new one. The phone’s refurbished state may have remained unknown if there was no dead pixel defect on the screen.

An X user (iSunilTaneja) alleged that Amazon seems to be selling refurbished Samsung phone models as brand new. The delivered handset is the Galaxy S23 Ultra, which is currently on sale on at nearly INR 70,000 (~$825).

The buyer reached out to Amazon support but the issue stays unresolved. He attached the repair quotation, which mentions the Samsung repair executive’s remark that the evaluated phone is not new but a refurbished product.

Here are the key details:

• The customer ordered a Galaxy S23 Ultra from Amazon, expecting a brand-new device.
• Upon unboxing, they noticed a strange black circle (dead pixel) above the Infinity-O cutout.
• A visit to Samsung’s service center revealed shocking news: the phone was a refurbished unit, not new.

Refurbished Samsung phones usually offer six months of warranty and no replacement. As the user ordered a brand-new unit from Amazon, delivering a refurbished unit is a violation of consumer rights and stands as an offense.

As Amazon support rejected the claim over the product defect, the customer expressed frustration at its refusal to acknowledge the defect and their reliance on their internal investigation, which seemingly overlooked the provided evidence.

How did a refurbished and defective product get labeled and shipped as new? Amazon must thoroughly investigate and protect the consumer interest. Samsung should also raise its concerns with Amazon as its brand reputation is harming.

This incident underscores the importance of robust quality checks and transparent customer service in the e-commerce industry. As the story gains traction, many will be watching to see how Amazon addresses the situation.