Samsung partners with Canada Post for easier Galaxy repairs

Samsung x Canada Post – Easier Repairs

• Samsung partners with Canada Post for easier repair solutions.
• Customers can mail in devices at over 6,000 Canada Post locations.
• Galaxy owners can book repairs through live chat, SMS, or phone.

Samsung today announced its partnership with Canada Post for easier Galaxy repairs. The collaboration provides Samsung customers with the convenience of over 6,000 Canada Post locations to mail in their eligible devices for repairs.

Customers can request a Canada Post drop-off when booking repairs with Samsung’s call agents, enjoying estimated shipping times of one to two business days. This service is available for Smartphones, Tablets, Galaxy Books, and Wearables.

“Delivering exceptional customer service is at the core of Samsung’s values,” says Frank Martino, Vice President of Corporate Service at Samsung Canada. “Our partnership with Canada Post allows us to offer our customers a convenient and efficient way to get their products repaired.”

This partnership enhances Samsung’s mail-in service solution by adding more choice, convenience, and flexibility. With 90% of the Canadian population living within 5 km of a Canada Post location, this partnership enhances repair service accessibility.

Customers can contact Samsung Canada through live chat, send an SMS to WE CARE (932 273), or call 1-800-SAMSUNG. This service is dedicated to mobile customers, including those with phones, tablets, and wearables.