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Samsung selected No. 1 for electronic product service quality in Korea
Today, Korea Management Association Consulting announced that Samsung Electronics Service was selected as the No. 1 company in AS quality for electronic products in the “2023 Korea Service Quality Index (KSQI)” customer contact sector survey.
In the customer contact area of the Service Quality Index of Korean Industries, a professional evaluation team conducts quarterly experience and evaluation of the services of 145 companies in 36 industries and announces the top-ranked company in service quality in each sector.
In this year’s evaluation, Samsung Electronics Service received the highest score in the professionalism of engineers and excellent service infrastructure, ranking first in the home appliance AS category for 13 years and the mobile /IT AS category for 12 consecutive years.
Previous leads
In May 2023, in the call center sector, it was selected as the Customer Impressive Call Center for the first time in the home appliance service industry and Excellent Call Center in Korea for 14 consecutive years, followed by a survey in the customer contact area.
Apart from this, Samsung Electronics Service also triumphed in first place in smartphone, home appliance, and computer AS quality in the 2023 Korea Service Quality Index (KS-SQI) announced by the Korean Standards Association on July 6.
Improving engineer CS competency
Samsung Electronics Service is concentrating on improving engineer CS competency, which is a key element of service quality. CS consultants with professional qualifications, such as consumer counselors and CS leaders, tour service centers nationwide to provide CS training and customer response consulting.
Samsung letting you save up to $190 on Galaxy Buds3 Pro for Cyber Monday. Continuing the Black Friday frenzy, the company is still offering huge benefits on Galaxy AI products.
Galaxy Buds3 Pro is the best Samsung TWS earbuds available on Cyber Monday sale. The deal lets you save up to $190+; up to $100 trade-in credit and $60 off.
Not that all but the company will also give you a free Clip Case with Carabiner. Offer Programs unlock more benefits if you are a student, teacher, govt employee, Samsung employee, or military officer.
The Galaxy Buds3 Pro is available in two striking colors: White and Silver. The product was listed with a price tag of $279, but currently available for $188.
Buy Galaxy Buds3 Pro from Samsung.com
The Galaxy Buds feature a 53mAh battery in the earbud, while the case has a 515mAh battery. While ANC is off, you will get up to 30 hours of playtime, while ANC reduces it to 26 hours, which isn’t a bad deal anyway.
The Buds 3 Pro has a 2-way Woofer and Tweeter for immersive audio. The product also features 3 high-SNR microphones to catch the voice during calls. IP57 rating ensures protection against water and sweat aimed at life longevity.
Activate Noise Cancellation is here to elevate your listening experience. When enabled, the intelligent ANC feature significantly reduces noise from surroundings so it won’t degrade your listening experience.
Samsung may ink a deal with TSMC to produce Exynos SoC for Galaxy phones. As the Foundry Division facing a crisis, System LSI may fabricate Exynos using TSMC’s process. This way, Samsung will be able to ensure Exynos’ return.
According to Dealsite (via Jukanlosreve), Samsung could make Exynos SoC at TSMC. It remains to be seen which iteration of application processor the Taiwanese chip maker will produce for Samsung Galaxy phones.
TSMC’s 3nm process is a big hit. The company has major clients like Apple, MediaTek and Qualcomm. In the past, Samsung produced Snapdragon chips, but the flaws in Snapdragon 8 Gen 1 hurt it the most.
Currently, the situation is; that Samsung Foundry is unable to produce in-house Exynos chips. We’ve heard rumors of Samsung’s dream chip, which has now become a real dream. System LSI could collaborate with TSMC for contract production.
Dealsite report says:
So, I think there was a hope for about a year that they would really catch up with TSMC. But then their market share dropped sharply again, and recently, it barely exceeded 10%, and even internally, there were talks about “We’re going to make Exynos (Samsung’s mobile application processor) at TSMC.”
Samsung’s System LSI arm designs Exynos processors. The division naturally orders Samsung Foundry to proceed with mass production. The yield rate is not in Samsung’s favor, leading it to forget about production on a large scale.
The existence and growth of Exynos is necessary for Samsung. If there’s no alternative, the company will lose its negotiation power with suppliers. Hence, producing Exynos at TSMC isn’t a bad idea if it benefits the company and consumers.
Notably, Exynos 2500 has reportedly entered mass production, aiming to power the Galaxy Z Flip 7 next year. The Galaxy S25 series could exclusively use the Snapdragon 8 Elite chip – manufactured by TSMC at 3nm process technology.
Samsung could soon launch One UI 7 Beta and these three small tweaks could make a difference. As the Beta Program is away, I can’t help with feedback, but a leaker just shared key improvements that should be considered.
The upcoming version will indeed impress with its customization, elegant interface, and powerful features. The One UI 7 testing is currently underway and there’s room for tweaks and improvement in three key areas as per IceUniverse:
- Background blur effect in system animation
- Depth effect of lock screen wallpaper
- Frosted glass effect of screen lock notification
1. Background Blur in System Animations
You swipe between apps or open your notifications, and the background gently blurs out as you do it. It’s such a subtle thing that I’ve seen in other skins, and Samsung could do it better.
The addition of background blur would give the whole experience an extra layer of smoothness. It’s not a huge ask, and it wouldn’t even slow down the phone thanks to flagship hardware.
2. Depth Effect for Lock Screen Wallpaper
You may have seen the parallax effect where the wallpaper seems to shift as you tilt the phone. One UI 7 should add this simple change that would make the lock screen pop.
Leading software skins have had the depth effect for lock screen wallpaper. Samsung should consider adopting the depth effect to make the lock screen feel more dynamic and alive.
3. Frosted Glass Effect for Lock Screen Notifications
You may have noticed the notification blent in the background if a colorful wallpaper is used or the list of notifications is extended – here, the addition of the frosted glass effect would help.
This would give the lock screen a slightly more elegant feel without complicating things. Notifications would be easier to read, and it would add just a little more class to the design.
As a Samsung fan for over a decade, I’ve seen the One UI evolve from its first iteration in the Galaxy S9 series. From the very initial version to the latest One UI 6.1.1, Samsung has significantly polished the experience we enjoy today.
During the Beta activity, a feedback window will open for participants. We’ve seen Samsung developers hear consumer feedback and make changes if needed. Therefore, don’t skip sending your valuable feedback after joining the Beta.