Samsung boasted its ‘Go Paper-free’ Initiative in India

In the last 12 months, Samsung Service Centers in India have saved over 17 million sheets of paper, thanks to its “Go Paper-free” Initiative. In the last two years since the launch of the initiative, more than 33 million sheets of paper have been saved till now.

The company’s service centers across the country had gone paperless as part of a global initiative to offer customers an eco-conscious alternative to paper documents. Samsung also boasted that India was one of the first countries to adopt the paper-free system with more than 11,000 service centers in 180 countries.

The pilot project that was kicked off in July 2021 across the country has given a sustainable solution to customers. Apart from the savings in paper usage, what this means for customers is faster transactions at the Samsung service centers and contact-less exchange between consumers and service executives.

“Our service centres across India have followed paperless operations that offer an eco-conscious alternative for two years now. This brings in a lot of convenience for customers as it reduces transaction time and they no longer need to take care of physical documents,” said Sunil Cutinha, Samsung India VP.

All documents previously issued to customers on paper are now being shared over email and WhatsApp, saving 1.5 million A4-sized sheets of paper a month. This also includes replacing internal office work documents at service centers with electronic documents.

Through the global campaign, Samsung expects that approximately 6 million liters of water, 1 will be saved each year. In addition, nearly 526 tons of carbon emissions will be reduced, which can be translated into the amount of carbon absorbed by 61,000 30-year-old pine trees in a year.

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