Samsung fixed Microsoft Intune enrollment issue on Galaxy S22/S21 running Android 13
Samsung rolled out major Android 13 update for several Galaxy flagship and mid-range devices so far. Some users of Samsung Galaxy S22 and Galaxy S21 series out that the Android 13 upgrade has an issue that causes an error on the Microsoft Intune service.
Earlier, Microsoft acknowledged that the Intune service caused an enrollment issue on some Samsung smartphones after Android 13 update, mainly the Galaxy S22 and S21 series. The company also promised that a fix for the issue is coming to your device as soon as the Android and phone vendors give certification.
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Apart from this, Samsung confirmed that it is actively investigating this issue alongside Google. After installing Android 13, Galaxy S22 and S21 smartphone users are unable to complete enrollment when creating a Work Profile for Bring Your Own Device (BYOD) provisioning.
- Attempting to complete enrollment results in the error:
Can't setup device. Contact your IT admin for help.
- This is followed by the error message:
Unable to create Work Profile.
As noted by Microsoft and Samsung, a system restart will be necessary to automatically install the necessary updated Android Device Policy app. In case rebooting doesn’t help, users can also manually install the package from the Google Play Store and perform a system restore afterward.
“A server-side fix has been provided. To resolve the issue, reboot the device before enrollment. If the issue persists after reboot, install the Android Device Policy app from the Google Play Store before proceeding with enrollment,” stated Samsung Knox Resolution.
Samsung Pay service error disappoints Galaxy users
Samsung Pay is an incredible payment service on Galaxy devices, but, it’s reportedly facing a service error across South Korea. As soon as the service error emerged, Samsung Pay users posted complaints one after another on different social platforms.
Seeing the emerging number of complaints online, Samsung Pay Team announced in a notice that, “Intermittent delays in biometric authentication are occurring when trying to pay with Samsung Pay. We will do our best to take action as soon as possible.”
“A software error occurred during an app update process,” Samsung Electronics said.
As per the info, Samsung Customer Center executives said that an auto-drag function did not work due to a Samsung Pay error alongside affected card authentication, PIN, and biometrics. Recently, the company spotted issues appearing when updating the Pay app after the integration of Naver Pay features.
“A failure to connect to the server. Please try the service again later,” an error message said.
Analysts say that this error could undermine the credibility of Samsung Pay, which is trying to solidify its dominance amid fiercer simple payment competition after Apple Pay recently entered the Korean market.
“I use Samsung Pay instead of cash or a plastic credit card, but I am very embarrassed that I have not been able to make payments with Samsung Pay since this morning,” a Samsung Galaxy user surnamed Jeong (48) said.
Another user surnamed Kim (38), complained, saying “I tried Samsung Pay as usual, but I couldn’t pay my public transportation fare, so I had some trouble on my way to work.”
Samsung Pay accounts for about 24 percent of the Korean simple payment market and supports both the near field communication (NFC) method including the EMV contactless method and the magnetic secure transmission (MST) method.
One UI cloned WhatsApp not working/crashing on Galaxy phones, Samsung responded
Samsung One UI software has a feature called Dual Messenger, which allows Galaxy users to create an alternative version on the device and use it as a separate account. Meanwhile, some Samsung users reported that cloned WhatsApp activated by Dual Messenger is not working or crashing.
According to reports in the Samsung community, the Dual Messenger-derived cloned WhatsApp app is not working on Galaxy devices or keeps crashing. It put users in trouble who need a second WhatsApp account on their Galaxy device due to a possible software bug.
A user pointed out that the feature stopped working after March 2023 security update, which was released a few days ago. Since Samsung rolled out the March patch to a large number of Galaxy devices, there are not too many reports on the internet citing the same issue.
Also, it’s not confirmed whether the Dual Messenger feature’s bug is making an impact on just WhatsApp or if other apps are affected too. Well, thankfully, the Samsung community moderator commented on the user’s complaint and provided a troubleshooting guide, which you should also try in case of having the same issue.
Samsung mod. recommended the user to clear the cache of WhatsApp by navigating to Settings > Apps > WhatsApp > tap on force stop then storage and clear the cache. The next step would be the re-installation of Whatsapp, which could help rule out any software symptoms or an update.
If the issue remains unfixed, you have to wipe the cache partition as the system cache partition stores temporary system data. It helps the system to access apps quickly and efficiently, but sometimes things get cluttered, so a regular cache clearing can help make the system run more smoothly.
In case you have followed all the troubleshooting steps as described above, and still facing the issue, you can perform a factory reset. This will take your device back to the stock setting out of the box, and learn how to reset your Samsung phone to factory settings.
If you have completed all the troubleshooting provided, and are still experiencing these symptoms, the Samsung moderator recommended submitting an error report through the Samsung Members app. Follow our socials → Google News, Telegram, Twitter, Facebook
[Thread] Samsung Galaxy S22 battery drain, heating and low power efficiency issues
In February 2022, Samsung introduced the Galaxy S22 series smartphones. These premium Galaxy devices feature Snapdragon 8 Gen 1 (widely) or Exynos 2200 (Europe) chipsets. In the software department, the lineup is running One UI 5.1 (Android 13), up from pre-installed Android 12 (One UI 4.1).
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On February 1st, the company unveiled the Galaxy S23 series, which runs Android 13-based One UI 5.1 out of the box. Starting February 13, Samsung has begun to release the S23 lineup’s exclusive One UI 5.1 software with its older flagship devices including the S22 series.
Features apart, the Galaxy S22, S22 Plus and S22 Ultra users are facing different kinds of issues (via PiunikaWeb) with their smartphones such as battery drain, heating and low power efficiency. Users believe that the situation was better before December 2022 patch, which got worse with January 2023 patch.
Among consumers, there are discussions that the battery drain and heating issues are generated on models due to chipset maker differences as well as Samsung Foundry. The Exynos 2200 and Snapdragon 8 Gen 1 processors are manufactured by Samsung Foundry.
Due to inefficient processes, the system on the chip gets affected by battery consumption issues due to thermal management. Since consumers in some countries such as India are quite satisfied with their Galaxy S22 phone’s battery, the issue is mainly reported spotted on Exynos models.
During Exynos 2200’s internal testing, Samsung faced critical thermal throttling due to the chipset’s inefficiency and additionally powerful GPU, which forced it to reduce clock speed by 0.61Ghz. To bring the world’s most powerful GPU, Samsung partnered with AMD and used Xclipse GPU in the Exynos 2200.
Due to Exynos’ heating and Foundry’s production efficiency issues, Samsung turned to Qualcomm and decided to ditch its self-developed SoC from the Galaxy S lineup. This year, the Galaxy S23 series uses Snapdragon 8 Gen 2 chipset manufactured by TSMC, worldwide.
We hope Samsung will soon fix battery draining and heating issues on the Galaxy S22 devices through a firmware update. Since hardware issues can’t be fixed with even hundreds of firmware updates, they could be reduced or optimized with code changes.
Are you also facing battery-related issues on your Galaxy S22? Join the thread Twitter thread!
Samsung Galaxy S22 Bugs/Issues Thread: Battery drain, heating, low power efficiency #Samsung #GalaxyS22 @SamsungMobile
Consumers having issues with their S22 can share their concerns/feedback in the comments. 👀
— Sammy Fans (@thesammyfans) January 21, 2023
Updated on March 25
Commenting on our Twitter thread that tracks Galaxy S22 series battery concerns, a Verizon S22 Plus user reported having “performance issues, battery drain and overheating since the last update.”
Verizon support acknowledged the issues and promised to address and troubleshoot concerns. We will share the steps as soon as we get info about the discussion done via DM.
We would be happy to troubleshoot these issues with you if you could follow and send us a DM! *Zachary
— Verizon Support (@VerizonSupport) March 24, 2023
Besides battery drain, Galaxy S22 users reportedly facing issues with the phone’s wireless charging function. As per a user, wireless charging makes no progress. (In fact, it runs down on the charging pad!) Source
After the One UI 5.0, Galaxy S22 users received One UI 5.1 and the March 2023 security patch. Meanwhile, the excessive battery drain issue still persists on some units powered by the Exynos processor.
S22 Battery lasts barely 4 hours of combined usage, leaving me constantly tethered to a charger or mobile battery pack. I’ve tried various remedies I can find online but to no avail. Source
Due to bad battery life, some Galaxy S22 Ultra users are wondering to upgrade to the Galaxy S23 Ultra, which is setting new records in efficiency. Meanwhile, it’s bad to hear that the company has not yet completely fixed the battery draining issue on the S22 series.
Are my apps that power hungry ? To where I can’t even get 3 hours of SOT, without having to charge. ABSOLUTELY love the phone but considering upgrading to s23 ultra just because of the battery upgrade. Which I can’t even say it’s worth paying the extra 5-600 dollars for that.
by u/Pleasant-Union8829 in S22Ultra
Samsung started rolling out March 2023 security update to the Galaxy S22 series. And we have noted different feedback from consumers, with some users having better battery efficiency, while some are still complaining about the drainage issue.
Galaxy S22 Ultra (Exynos) users continue to report (1, 2) battery drain issues on their smartphones. Hopefully, the March 2023 security update will bring improvements to battery efficiency as part of fixing the issue.
After upgrading to the One UI 5.1 software, some Galaxy S22 smartphone users are still facing battery draining and low power efficiency issues. Not only the screen on time, but the battery is also getting more consumed while the screen is off, or not in use.
Reports suggest that the One UI 5.1 update has not fixed Galaxy S22’s battery-draining problems.
Samsung pushed the major One UI 5.1 update for several Galaxy devices including the S22 series. It’s now expanding to both Exynos and Snapdragon models, worldwide. Hopefully, the One UI 5.1 update will resolve the battery draining and low power efficiency problems.
Concerns like abnormal battery drain and low power efficiency continue to emerge (1, 2, 3, 4) on the Galaxy S22 series devices. The company has recently pushed the February patch for select Galaxy models, and we hope, it could fix the battery and heating problems.
I have had the Galaxy S22 (Exynos) for almost a year now and my experience has not been completely satisfactory The battery gives me between 2-3 hours of SOT, and the device’s performance has been quite poor. There are frequent lags, the phone gets very hot, and if l’m playing a game (not a heavy game, for example Brawl Stars) while listening to music with the Galaxy Buds Pro, the music cuts out and the experience ends up being very bad. Does anyone else have this problem? Do you think that if a go to the technical service they can give me a solution?
Two more Galaxy S22 smartphone users reported having battery drain and overheating issues. According to the first affected user, their S22 heats up in general usage (such as WhatsApp, Twitter), however, the device is already delivering bad battery efficiency.
Second user said that they have fully charged the smartphone and the battery drained by 13% without any usage in the meantime. The user speculates that the Always on Display feature is eating battery heavily, however, there seems a software issue.
A Galaxy S22 smartphone user said on Reddit that Samsung’s authorized service center can just factory reset the device and recommends waiting for a few days since the battery health is good. It looks like processor issues and buggy software is causing the battery drain and overheating issues.
Samsung released the 2nd January 2023 firmware update Galaxy S22 series in certain regions but the battery drain and overheating issues continue to emerge. Meanwhile, there are different kinds of workarounds, which has the latest entry of turning off “Adaptive Battery” feature.
- Open System Settings >> Battery >> Adaptive preferences >> Turn on “Adaptive Battery”
A Reddit user @lazykryptonian said that the Galaxy S22’s overheating issue is caused because of the chipset’s design and Samsung foundry problems. Further, they added that “Some are much better than others but there’s no control over getting a decent one vs bad.”
A Galaxy S22 Ultra user claimed that after restricting background activities of unused apps, the battery consumption is greatly reduced. As per the user, the battery consumption before restricting activities was 10% per hour, which is now 2% per hour. You can also try it as a temporary fix.
Samsung provides you with tips that will show you how to get the best out of your battery in everyday usage and how to look after your battery. The tips are as follows:
- > Reduce display brightness level
- > Close, disable, or uninstall unused Apps
- > Turn off Always On Display (AOD) or set a schedule
- > Toggle off WiFi, Bluetooth and GPS when not in use
- > Turn on Power saving mode
- > Check your device Signal bars
Some users reported having overheating issues during video calls, as well as on WhatsApp video calls. And amid battery drain controversy, a Galaxy S22 Ultra user said that his phone’s brightness was fading day by day, which could be because of abnormal battery drain.
Issues like abnormal battery drain and overheating continue to emerge on the Galaxy S22 series devices, with Exynos models being most affected. Consumers complained that the January patch destroyed battery performance and generated heating issues, even in normal usage.