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Samsung fixed Microsoft Intune enrollment issue on Galaxy S22/S21 running Android 13

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Samsung S22 battery life

Samsung rolled out major Android 13 update for several Galaxy flagship and mid-range devices so far. Some users of Samsung Galaxy S22 and Galaxy S21 series out that the Android 13 upgrade has an issue that causes an error on the Microsoft Intune service.

Earlier, Microsoft acknowledged that the Intune service caused an enrollment issue on some Samsung smartphones after Android 13 update, mainly the Galaxy S22 and S21 series. The company also promised that a fix for the issue is coming to your device as soon as the Android and phone vendors give certification.

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Apart from this, Samsung confirmed that it is actively investigating this issue alongside Google. After installing Android 13, Galaxy S22 and S21 smartphone users are unable to complete enrollment when creating a Work Profile for Bring Your Own Device (BYOD) provisioning.

  • Attempting to complete enrollment results in the error:
Can't setup device. Contact your IT admin for help.
  • This is followed by the error message:
Unable to create Work Profile.

As noted by Microsoft and Samsung, a system restart will be necessary to automatically install the necessary updated Android Device Policy app. In case rebooting doesn’t help, users can also manually install the package from the Google Play Store and perform a system restore afterward.

“A server-side fix has been provided. To resolve the issue, reboot the device before enrollment. If the issue persists after reboot, install the Android Device Policy app from the Google Play Store before proceeding with enrollment,” stated Samsung Knox Resolution.

James is the lead content creator on Sammy Fans and mostly works on Samsung's firmware section. His first phone was the Galaxy S4 and continues to get new S series devices. Most of the time, James tries to learn about new technologies and gadgets but he also sneaks a bit of free time to nearby rivers and nature.

Issues

Upcoming Galaxy Z Fold 4, Fold 3 update will fix camera issue, temporary solution available

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Samsung Galaxy Z Fold 4 3 Camera issue

Samsung‘s Galaxy Z Fold 4 and Galaxy Fold 3 users have encountered a camera app issue. Users have reported a black screen when attempting to use the camera after folding or unfolding the device. This problem seems to occur when the camera app is started from a paused.

To temporarily resolve Galaxy Z Fold and Galaxy Z Fold 3 issues, users can close the camera app from the recent applications screen and then reopen it. It is recommended to fully exit the camera app before folding or unfolding the phone to prevent the black screen from appearing.

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Samsung is aware of this issue and is preparing a software update to address it. Users are advised to keep their devices updated with the latest software to benefit from these improvements.

To check the software update, navigate to Settings, select Software Update, and then choose Download and Install.

Samsung is working regularly to enhance the functionality of Galaxy Z Fold 4 and Fold 3 devices. Stay tuned for the update to enjoy uninterrupted photography with your Galaxy Z Fold smartphones.

Samsung Galaxy Z Fold 4 users facing severe issues while opening the display 

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Samsung Galaxy Z Fold 4 users facing severe issues while opening the display 

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Samsung Fold Flip 5 storage

Galaxy fans and tech enthusiasts are waiting for the launch of the next generation of foldable phones. On the other side, the consumers of Samsung Galaxy Z Fold 4 are facing severe issues while opening the display of their foldable phone, and this is annoying them a lot.

As per the information, some users of fourth-generation foldable phones are having trouble opening their device’s display. The report says, the display of the Galaxy Z Fold 4 smartphone isn’t opening fully and it even leads to a screen break when tried for some.

Some users stated that the display of their foldable device didn’t open after playing a game for a few minutes at full brightness. While another user says, his phone’s hinge was suddenly faulty after leaving it next to a hot tub. Hence, the reason behind this could be excessive heat.

Moving on, the blockage appeared to be comprised of the same bristles and tape that fit the brushes that line the hinge. These brushes have been a part of the hinge design and their purpose is to clear out dirt and debris from the hinge. The report also indicates the glue that holds these brushes in place is starting to diminish.

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However, Samsung finally acknowledged the Galaxy Z Fold 4 display not opening properly issues and suggested customers to contact their local Customer Service representative. Below you can read Samsung’s official statement.

  • “Samsung is committed to providing the best possible mobile experience to customers and conduct a series of rigorous, industry-validated tests designed specifically to simulate real-world conditions. We encourage customers with questions regarding their Samsung device to contact their local Customer Service representative.”

Samsung Fold 4 One UI 5.0 Canada

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S Pen smells like burnt plastic, Galaxy S24 Ultra users concerned

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One UI 6.1 US unlocked

Following the Note series, Samsung launched the Galaxy S22 Ultra with an S-Pen, which has been maintained up to the S24 Ultra and is expected to continue in subsequent models. Owners of the Samsung Galaxy S24 Ultra have encountered an unexpected issue with their S Pen stylus that is it smells like burnt plastic. This concern has been discussed by users on Reddit and addressed in the Samsung Community forums.

Samsung is already aware of these concerns and the community moderator explained that the smell is due to the S Pen’s storage location near the phone’s internal components, which generate heat during use. This heat can cause the S Pen’s plastic to warm up and emit a smell, which is unusual but not harmful.

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Furthermore, the moderator assured users that this is normal and will fade as the device cools. He compared it to the temporary smell in a car that has been parked in the sun.

This concern is not exclusive to the S24 Ultra, as it was also reported with the Galaxy S22 Ultra. If you notice a burnt smell from your S-Pen, it is a known and expected behavior, not a cause of concern.

‘This isn’t anything to be concerned about. While the S Pen is in its holster, it is close to the internal components of the phone, which will generate heat while in use, and cause the plastic to heat up. This can smell like burning, but it is similar to the smell you might experience after leaving your car in the sun for a few hours. The seats and plastic fittings in the vehicle might smell hot, but this will diminish after it cools,’ said Moderator.

Samsung Galaxy S24 S-Pen smell

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