Samsung rolled out major Android 13 update for several Galaxy flagship and mid-range devices so far. Some users of Samsung Galaxy S22 and Galaxy S21 series out that the Android 13 upgrade has an issue that causes an error on the Microsoft Intune service.
Earlier, Microsoft acknowledged that the Intune service caused an enrollment issue on some Samsung smartphones after Android 13 update, mainly the Galaxy S22 and S21 series. The company also promised that a fix for the issue is coming to your device as soon as the Android and phone vendors give certification.
Apart from this, Samsung confirmed that it is actively investigating this issue alongside Google. After installing Android 13, Galaxy S22 and S21 smartphone users are unable to complete enrollment when creating a Work Profile for Bring Your Own Device (BYOD) provisioning.
- Attempting to complete enrollment results in the error:
Can't setup device. Contact your IT admin for help.
- This is followed by the error message:
Unable to create Work Profile.
As noted by Microsoft and Samsung, a system restart will be necessary to automatically install the necessary updated Android Device Policy app. In case rebooting doesn’t help, users can also manually install the package from the Google Play Store and perform a system restore afterward.
“A server-side fix has been provided. To resolve the issue, reboot the device before enrollment. If the issue persists after reboot, install the Android Device Policy app from the Google Play Store before proceeding with enrollment,” stated Samsung Knox Resolution.
Here’s how to fix screen capture issue on your Samsung device
Do you have a Samsung Galaxy phone? Then you might have noticed that your screen captures look weird lately. The picture might be fuzzy, rainbow-colored, or overlapping. This is not because of your phone, but it is a bug in the One UI 5.1/One UI 5.1.1 software that affects the image processing.
Don’t worry, there is a solution for this problem. Samsung has released a software update that fixes the issue and makes your screen captures look normal again. All you need to do is to update your device software.
For that, you just need to open Settings >> Software Update > Download and Install. This new software will also make your phone work better and more secure, so don’t wait any longer. Update your Galaxy phone now and get rid of this Samsung screen capture issue.
How to fix black screen issue on Samsung Galaxy devices
Some users of Samsung Galaxy smartphones have reported a problem with the lock screen, where the screen turns black and only the top indicator bar and bottom navigation bar are visible. This happened when an app on the lock screen is closed while the phone is locked.
To fix this issue, you can turn the screen off and on, or fold and unfold the device if it is foldable. However, this is not a permanent solution. To prevent the black screen issue from happening again, you need to update your device software to the latest version.
Samsung has announced that the company plans to release software that improves the phenomenon and fixes the bug. To update your device software, you just need to go to Settings >> Software update >> Download and install.
Android Auto users report Google Maps bug that keeps navigation running
Do you use Android Auto and Google Maps to find your way in the car? If yes, then you may have noticed a small problem recently. Sometimes, Google Maps doesn’t close when you get out of the car. It keeps showing you directions on your phone, which is very annoying and confusing.
This issue seems to have emerged after the latest updates of Android Auto and Google Maps, which were released last week. It affects various Android phones such as Samsung and Pixel.
It mainly occurs on Android Auto v10.0 and Google Maps v11.88 version. The only solution at the moment is to manually exit the navigation by tapping on the corresponding option.
Currently, the cause of this issue is unknown, but it is expected to be resolved soon. Until then, remember to check your phone and exit navigation when you get out of the car.