Samsung Canada has announced that it is honored for providing the best customer experience during the COVID-19 pandemic. The company has won silver in an International Customer Experience Award (ICXA) for “Best Customer Experience in the Crisis” for its “Stay Home, Stay Safe” campaign.
The “Stay Home, Stay Safe” campaign in Canada enabled customers to stay safe and connected during the COVID-19 pandemic with a purpose-built door-to-door repair service created for Canadian Galaxy users.
Recently, the ICX Awards honored and celebrated customer experience excellence around the world. The “Best Customer Experience in Crisis” category determines the companies that have maintained and enhanced customer experience during the pandemic. Samsung Canada was awarded the Silver Award in this Best Customer Experience in Crisis category.
At the beginning of the COVID-19 pandemic, when the Korean company Walk-in Repair Centers were ordered to temporarily close, Samsung presented the “Stay Home, Stay Safe” campaign to continue Samsung’s longstanding commitment to keeping customers safe and connected, while ensuring the delivery of exceptional customer service.
“Stay Home, Stay Safe” offered customers free contactless pick-up and returns – for in- and out-of-warranty customers, ensuring peace of mind during stressful and uncertain times. Later, the company developed the service to meet the various needs of Canadian customers across the country.
Meanwhile, to ensure that exceptional customer experience standards continue to be met, Samsung has introduced industry-leading security protocols and is the only original equipment manufacturer in Canada to return devices to the customer’s doorstep within three to five business days.
Frank Martino, VP of Corporate Service at Samsung Canada said –
“We are incredibly honoured to be recognized for our commitment to convenient, seamless, and accessible service for our customers across the country. I want to extend a huge thank you to our frontline team members who demonstrated unmatched collaboration, innovation, and commitment to bring this important service to markets for Canadian consumers.”
Glass Onion 2022 ditches iPhones in favor of Samsung phones
Written and directed by Rian Johnson, “Glass Onion: A Knives Out Mystery” is a 2022 American murder mystery film, which is currently being shown in some theaters. Compared to its previous part, the Glass Onion appears to have ditched iPhones in favor of Samsung Galaxy Z and S series phones.
As spotted by 9to5Google, the main cast of Glass Onion: A Knives Out Mystery” Samsung foldable phones. In contrast, Dave Bautista and Kathryn Hahn’s characters use a Galaxy Z Fold and a Galaxy Z Flip smartphone, respectively.
Moreover, Kate Hudson’s character in the movie is shown using a Galaxy S series smartphone. As the iPhones appear to be completely ditched from the latest part, there are two main reasons behind it; confusing the audience or satisfying Apple’s order that “bad guys cannot have iPhones on camera.”
Back in February 2020, Rian Johnson said that “bad guys cannot have iPhones on camera.” The movie-maker further added that “Every single filmmaker who has a bad guy in their movie that’s supposed to be a secret wants to murder me right now” for revealing this secret.
In the 2019 version of Knives Out, Chris Evans’ character is shown using ProtonMail on Google Chrome browser through Android phone. Aside from this, all other characters used iPhones and Apple Watches. It shows how Apple wants to maintain its clean image in the smartphone industry.
Samsung grasps 2022 C Lab Startup Demo Day to share external startup achievements
The C-Lab Demo Day is also a graduation ceremony for startups that have increased their self-reliance with the support of Samsung Electronics at C-Lab Outside for one year.
The main objective of the C-Labs program is to expand the creative culture within the company by exploring and implementing innovative ideas. Over the years, the C-Labs Inside Program has spawned new Samsung products like its eco-packaging, the Cero Lifestyle TV, and even Samsung Pay.
Samsung 2022 C Lab Startup Demo Day included presentations and exhibitions from C-Lab Outside 4 Startups, Q&A, and networking with the C-Lab advisory panel.
Around 300 people participated in the event. These comprise top-level executives from 20 startups. It included National Assembly members Um Tae-young, Park Hak-kyu, president of Samsung Electronics’ Management Support Office, C-Lab Advisory Committee members, C-Lab officials, and Samsung Electronics employees.
You can watch the ‘C Lab Startup Demo Day’ which encouraged the growth of young entrepreneurs and explored business opportunities in detail in the graphic news below:
For more information, visit Samsung Newsroom South Korea.
Samsung organizes ’27th Service Technology Contest’ to select best tech talent
Samsung has organized its 27th Service Technology Contest, which aims to select the best technical talent at the Samsung Electronics CS Academy located in Suwon, Gyeonggi-do.
In the company’s Service Technology Contest, service engineers who repair products compete with each other’s expertise. Since its implementation, the competition has greatly improved service technology capabilities and promoted excellent talent.
The Korean company first hold the Service Technology Contest in 1986 and the 2022’s contest is the 27th. This year, Samsung started this contest on November 22 and finished on November 24.
Out of 5,600 Service Engineers, around 700 appeared in the region-wise preliminary examinations, and 105 of them competed in the finals. Samsung Service Technology Contest includes 9 challenges including a repair technology competition and a presentation of service innovation cases.
Among them, the Repair Technology Competition is an item that evaluates whether a company has the expertise to quickly and accurately repair product failures in conditions similar to a real service environment.
The home appliances were evaluated with a focus on multi-technical expertise that can repair multiple products such as refrigerators, washing machines, and air conditioners. This is meant to reflect ‘customer trends that want to pair and use products with SmartThings and check out multiple products with a business travel service’.
‘Service Innovation Presentation’ is a segment that researches and presents tools or techniques that can repair products efficiently. The adopted idea is applied to the actual service site and used to provide high-quality service to customers by increasing repair efficiency and work stability.
Samsung awarded Gold, silver, and bronze medals to 30 outstanding sportspersons in each event. The eight people with the highest scores were additionally awarded the Minister of Employment and Labor Award (4 people) and the Korea Federation of International Skill Competition Award (4 people).
Minister of Labor Award Winners: Nam Ulsan Center Lee Gyeong-ryul, B2B Uijeongbu Center Jeong Hee-seong, B2B Gangbuk Center Kim Se-hun, B2B Seoul Branch Shin Jin -woo
International Skills Olympic Competition Korea Association President Award Winners: Jeonju Center Park Beom-ju, Dongsuwon Center Yoon Yeon-tae, Seoanyang Center Bae Young-geun, Kyungin Technology Group Lee Jung-ryeol
- For more information, visit Samsung Newsroom.