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Samsung Canada honored for providing ‘Best Customer Experience in Crisis’
Samsung Canada has announced that it is honored for providing the best customer experience during the COVID-19 pandemic. The company has won silver in an International Customer Experience Award (ICXA) for “Best Customer Experience in the Crisis” for its “Stay Home, Stay Safe” campaign.
The “Stay Home, Stay Safe” campaign in Canada enabled customers to stay safe and connected during the COVID-19 pandemic with a purpose-built door-to-door repair service created for Canadian Galaxy users.
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Recently, the ICX Awards honored and celebrated customer experience excellence around the world. The “Best Customer Experience in Crisis” category determines the companies that have maintained and enhanced customer experience during the pandemic. Samsung Canada was awarded the Silver Award in this Best Customer Experience in Crisis category.
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At the beginning of the COVID-19 pandemic, when the Korean company Walk-in Repair Centers were ordered to temporarily close, Samsung presented the “Stay Home, Stay Safe” campaign to continue Samsung’s longstanding commitment to keeping customers safe and connected, while ensuring the delivery of exceptional customer service.
“Stay Home, Stay Safe” offered customers free contactless pick-up and returns – for in- and out-of-warranty customers, ensuring peace of mind during stressful and uncertain times. Later, the company developed the service to meet the various needs of Canadian customers across the country.
Meanwhile, to ensure that exceptional customer experience standards continue to be met, Samsung has introduced industry-leading security protocols and is the only original equipment manufacturer in Canada to return devices to the customer’s doorstep within three to five business days.
Frank Martino, VP of Corporate Service at Samsung Canada said –
“We are incredibly honoured to be recognized for our commitment to convenient, seamless, and accessible service for our customers across the country. I want to extend a huge thank you to our frontline team members who demonstrated unmatched collaboration, innovation, and commitment to bring this important service to markets for Canadian consumers.”
By the end of 2023, Samsung Display is likely to supply nearly 70 million units of OLED for the iPhone 15 series to Apple. The company’s OLED volume by model is estimated to be in the low 20 million units for the iPhone 15 and 15 Plus, 9 to 10 million for Pro, and ~ 30 million for Pro Max.
Among the four iPhone 15 models, the 15 Pro Max OLED estimate, which Apple plans to produce the most, is four times higher for Samsung than for LG Display. Industry watchers say that Samsung Display’s iPhone 15 Pro Max OLED volume is in the mid-20 million units, three times that of LG Display.
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The prevailing view is that LG Display will have 15% more OLED volume than Samsung Display (9 million to early 10 million units). Those who see it differently predict that Samsung Display will secure around 20 million units of 15% OLED, which will be more than LG Display.
News
Apple’s Surprising Victory: Takes the Crown in Indian Smartphone Exports, Samsung Drops to Second
For the first time, Apple surpassed Samsung in smartphone export from India. The company shipped 49% of the country’s total 12 million shipments in the second quarter. Samsung, on the other hand, secured 45% of India’s total smartphone shipments in the same period.
Apple clocked a rapid growth in export volumes in the last year by making iPhones through contract manufacturers in India. The Cupertino-based company’s share of exports soared from just 9% of the roughly 8 million smartphones shipped in Q2 2022, to almost half the total smartphone exports in Q2 2023.
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Samsung’s share of export volumes fell from 50% in Q1 2023 to 45% in Q2 2023. This marks a sharp decline from Q2 2022 when the company had a dominating 84% of the export market from India. Meanwhile, exports by other Android brands (Xiaomi, Motorola, Vivo) declined from 10% in Q1 2023, to 6% in Q2 2023.
Google Messages is getting a new look for its voice recorder UI. The microphone icon in the text field will change to a waveform icon, which is different from the voice typing button in Gboard.
Instead of holding down the mic to record, you will now see a panel with a start/stop button and options to cancel, delete, or attach the recording. You will also see a waveform and a timer while recording, and you can play back the recording before sending it.
The voice messages preview will also show a waveform between the play/pause button and the timer, making it more noticeable than the current straight line.
These changes are not widely available yet, but some users have reported seeing them on their phones. These new changes are part of a bigger redesign that Google is working on for Messages, which includes a revamped home screen that is still in beta testing. Google might announce new features soon.
