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Samsung Canada honored for providing ‘Best Customer Experience in Crisis’
Samsung Canada has announced that it is honored for providing the best customer experience during the COVID-19 pandemic. The company has won silver in an International Customer Experience Award (ICXA) for “Best Customer Experience in the Crisis” for its “Stay Home, Stay Safe” campaign.
The “Stay Home, Stay Safe” campaign in Canada enabled customers to stay safe and connected during the COVID-19 pandemic with a purpose-built door-to-door repair service created for Canadian Galaxy users.
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Recently, the ICX Awards honored and celebrated customer experience excellence around the world. The “Best Customer Experience in Crisis” category determines the companies that have maintained and enhanced customer experience during the pandemic. Samsung Canada was awarded the Silver Award in this Best Customer Experience in Crisis category.
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At the beginning of the COVID-19 pandemic, when the Korean company Walk-in Repair Centers were ordered to temporarily close, Samsung presented the “Stay Home, Stay Safe” campaign to continue Samsung’s longstanding commitment to keeping customers safe and connected, while ensuring the delivery of exceptional customer service.
“Stay Home, Stay Safe” offered customers free contactless pick-up and returns – for in- and out-of-warranty customers, ensuring peace of mind during stressful and uncertain times. Later, the company developed the service to meet the various needs of Canadian customers across the country.
Meanwhile, to ensure that exceptional customer experience standards continue to be met, Samsung has introduced industry-leading security protocols and is the only original equipment manufacturer in Canada to return devices to the customer’s doorstep within three to five business days.
Frank Martino, VP of Corporate Service at Samsung Canada said –
“We are incredibly honoured to be recognized for our commitment to convenient, seamless, and accessible service for our customers across the country. I want to extend a huge thank you to our frontline team members who demonstrated unmatched collaboration, innovation, and commitment to bring this important service to markets for Canadian consumers.”
Mexican tech expert Jose Antonio Ponton (AKA PonTips) has shared tips and tricks to enjoying the stunning features of the new Samsung Galaxy S23 Ultra together with the S Pen. Jose highlighted various functions, which will let you have incredible photos and personalize your smartphone.
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The company notes that Ponton has always been a big fan of the intelligent stylus. Since the S Pen came bundled with Samsung Galaxy S23 Ultra, he shared awesome tips and tricks on YouTube. The S Pen works as a remote control, allowing you to change the images or the contents that are in the gallery.
Best of all, you’ll be able to take selfies without the need to have your device in hand, all thanks to the S Pen. The tech expert also explained that when you open the camera, the S Pen maintains its remote control function.
Leaving the button pressed and turning to the right brings you full zoom, but if you do the same procedure by turning to the left, you zoom out. Even double-clicking the S Pen button switches you to the front camera and with a single click you can capture your ideal photo.
The S23 Ultra introduces personalized experiences, for this reason, the YouTuber downloaded Good Lock’s Pentastic app from the Galaxy Store, which let you select your favorite pointer, be it a heart, a crocodile, or even a magic wand.
Continuing with the surprises that the S Pen can show, it lets you take screenshots, even when capturing text, an icon appears in the lower right part that helps you select and copy the characters to transfer them to a document.
One of the most impressive tricks was when Ponton managed to capture an entire internet page. For this, he took the screenshot and later gave it a record and was able to select all the information with a single screenshot.
You can check the video below, Spanish.
Samsung reclaimed its top spot in the global smartphone market, beating Apple and iPhone 14 fever with the help of the newly launched Galaxy S23 series. A new report suggests that the company jumped to the top in the worldwide market, beating its biggest rival which surpassed it in Q4, 2022.
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According to Counterpoint Research, beating Apple, Samsung accounted for 21.1 percent of the global market with a 3.5 percent point increase from the previous month in February, courtesy of the Galaxy S23 series. The iPhone maker posted a market share of 20.2 percent, with a decrease of 0.7 percent.
The worldwide smartphone market sales totaled 89.57 million units in February 2023, down 10 percent from the previous month and down 15 percent year over year, leading to a drop in sales compared to the same period of last year.
Apart from the first and second spots grabbed by Samsung and Apple, respectively, three Chinese phone makers maintained their conventional ranks including Xiaomi in third with 11.5 percent share, Oppo in fourth with 8.9 percent share, and Vivo in fifth with 8.2 percent share.
In the United States, 9.43 million units were sold, posting a decrease of 6 percent from January and a year-on-year drop of 4 percent. Europe posted 12.27 million units in sales as they slid by 2 percent from January and 22 percent from a year earlier.
The Indian smartphone market saw 10.08 million units sold in January, which resulted in a month-on-month drop of 4 percent and a year-on-year drop of 18 percent.
The effects of China’s reopening, which gave smartphone makers a lot of anticipation, were weak. In February 2023, 21.39 million smartphones were sold in the Chinese market, down 10 percent from the previous year and 28 percent from the previous month.
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EXCLUSIVE: Samsung preps ‘Message Guard’ feature for older Galaxy devices, third-party messaging apps
Samsung Message Guard is currently limited to the Galaxy S23 series, while our sources told us that this feature is under preparation for older Galaxy devices and will work across third-party messaging apps other than Samsung Messages and Messages by Google apps.
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Currently, the Samsung Message Guard feature works on just Samsung Messages and Messages by Google apps on the Galaxy S23 devices, without the ability to work across third-party messaging applications. As the company begins preparation, several older Galaxy users will get it before 2023 ends.
To make it happen, the company is closely working with prominent social media platforms to let Samsung Message Guard keep your phone’s messaging apps protected from zero-click exploits. Firmware updates will add support on compatible devices, while app updates will make it accessible.
As of now, our sources lack information about eligible devices for the feature, but we will keep you updated as soon as any new and authentic input arrives. Several Galaxy devices are running Android 13-based One UI 5.1, which should be eligible for the Message Guard feature.
Thanks to the award-winning Samsung Knox, Galaxy smartphones and tablets already feature industry-leading security and privacy protections across the user interface. The Knox suite introduces end-to-end protection across every layer of hardware and software, as well as real-time threat detection.
During the Galaxy Unpacked, the company revealed that Samsung Message Guard is an advanced “sandbox,” or a kind of virtual quarantine.
When an image file arrives, it is trapped and isolated from the rest of the device. This prevents malicious code from accessing your phone’s files or interacting with its operating system.
Samsung Message Guard checks the file bit by bit and processes it in a controlled environment to ensure it cannot infect the rest of your device.