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Samsung starts cost-saving broken ‘LCD glass’ replacement program for Galaxy S and Note phones in Canada

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Samsung Canada LCD Glass Repair Program

On October 5, Samsung officially launched the LCD Glass Panel Replacement Program in Canada. This program is a new repair service that serves as a more environmentally conscious option for replacing LCD screens on select Galaxy devices.

Through the LCD Glass Panel Replacement Program, Samsung Canada gives yet another commitment to improving sustainability across all of its operations, products, and services to offer customers a cost-effective option for screen repair service.

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Samsung’s LCD Glass Panel Replacement Program provides consumers with high-quality repair service, which will replace a damaged LCD glass on their (qualified) Galaxy smartphone instead of having to replace the complete LCD module.

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Meanwhile, it’s important to mention that the service is available for specific models that are activated in Canada. In order to qualify for screen glass repair, the device cannot have:

  1. A damaged frame or swelling of the battery
  2. Any other hardware failures (detected during the triage process)
  3. Eligible devices – Galaxy S and Galaxy Note

In case your damaged Galaxy device doesn’t qualify for screen glass repair, Samsung’s authorized service center will contact you and share alternative solutions to get the device repaired. This event ensures minimizing the environmental impact of completing repairs by using fewer parts.

Samsung Canada LCD Glass Repair Program

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James is the lead content creator on Sammy Fans and mostly works on Samsung's firmware section. His first phone was the Samsung Galaxy S4 and continue to get new S series devices. Most of the time, James tries to learn about new technologies and gadgets but he also sneaks a bit of free time to nearby rivers and nature.

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Samsung Canada honored for providing ‘Best Customer Experience in Crisis’

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Samsung Canada Best Customer Experience

Samsung Canada has announced that it is honored for providing the best customer experience during the COVID-19 pandemic. The company has won silver in an International Customer Experience Award (ICXA) for “Best Customer Experience in the Crisis” for its “Stay Home, Stay Safe” campaign.

The “Stay Home, Stay Safe” campaign in Canada enabled customers to stay safe and connected during the COVID-19 pandemic with a purpose-built door-to-door repair service created for Canadian Galaxy users.

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Recently, the ICX Awards honored and celebrated customer experience excellence around the world. The “Best Customer Experience in Crisis” category determines the companies that have maintained and enhanced customer experience during the pandemic. Samsung Canada was awarded the Silver Award in this Best Customer Experience in Crisis category.

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Samsung Canada Best Customer Experience

At the beginning of the COVID-19 pandemic, when the Korean company Walk-in Repair Centers were ordered to temporarily close, Samsung presented the “Stay Home, Stay Safe” campaign to continue Samsung’s longstanding commitment to keeping customers safe and connected, while ensuring the delivery of exceptional customer service.

“Stay Home, Stay Safe” offered customers free contactless pick-up and returns – for in- and out-of-warranty customers, ensuring peace of mind during stressful and uncertain times. Later, the company developed the service to meet the various needs of Canadian customers across the country.

Meanwhile, to ensure that exceptional customer experience standards continue to be met, Samsung has introduced industry-leading security protocols and is the only original equipment manufacturer in Canada to return devices to the customer’s doorstep within three to five business days.

Frank Martino, VP of Corporate Service at Samsung Canada said

“We are incredibly honoured to be recognized for our commitment to convenient, seamless, and accessible service for our customers across the country. I want to extend a huge thank you to our frontline team members who demonstrated unmatched collaboration, innovation, and commitment to bring this important service to markets for Canadian consumers.”

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Glass Onion 2022 ditches iPhones in favor of Samsung phones

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Samsung Glass Onion

Written and directed by Rian Johnson, “Glass Onion: A Knives Out Mystery” is a 2022 American murder mystery film, which is currently being shown in some theaters. Compared to its previous part, the Glass Onion appears to have ditched iPhones in favor of Samsung Galaxy Z and S series phones.

As spotted by 9to5Google, the main cast of Glass Onion: A Knives Out Mystery” Samsung foldable phones. In contrast, Dave Bautista and Kathryn Hahn’s characters use a Galaxy Z Fold and a Galaxy Z Flip smartphone, respectively.

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Moreover, Kate Hudson’s character in the movie is shown using a Galaxy S series smartphone. As the iPhones appear to be completely ditched from the latest part, there are two main reasons behind it; confusing the audience or satisfying Apple’s order that “bad guys cannot have iPhones on camera.”

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Samsung Glass Onion

Back in February 2020, Rian Johnson said that “bad guys cannot have iPhones on camera.” The movie-maker further added that “Every single filmmaker who has a bad guy in their movie that’s supposed to be a secret wants to murder me right now” for revealing this secret.

In the 2019 version of Knives Out, Chris Evans’ character is shown using ProtonMail on Google Chrome browser through Android phone. Aside from this, all other characters used iPhones and Apple Watches. It shows how Apple wants to maintain its clean image in the smartphone industry.

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Samsung grasps 2022 C Lab Startup Demo Day to share external startup achievements

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Samsung 2022 C Lab Startup Demo Day

On November 24, Samsung hold the 2022 C-Lab Startup Demo Day at the Samsung Electronics R&D Campus in Seoul, Seocho-gu. It is an event to share the company’s all external startup achievements.

The C-Lab Demo Day is also a graduation ceremony for startups that have increased their self-reliance with the support of Samsung Electronics at C-Lab Outside for one year.

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The main objective of the C-Labs program is to expand the creative culture within the company by exploring and implementing innovative ideas. Over the years, the C-Labs Inside Program has spawned new Samsung products like its eco-packaging, the Cero Lifestyle TV, and even Samsung Pay.

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Samsung 2022 C Lab Startup Demo Day

Samsung 2022 C Lab Startup Demo Day included presentations and exhibitions from C-Lab Outside 4 Startups, Q&A, and networking with the C-Lab advisory panel.

Around 300 people participated in the event. These comprise top-level executives from 20 startups. It included National Assembly members Um Tae-young, Park Hak-kyu, president of Samsung Electronics’ Management Support Office, C-Lab Advisory Committee members, C-Lab officials, and Samsung Electronics employees.

You can watch the ‘C Lab Startup Demo Day’ which encouraged the growth of young entrepreneurs and explored business opportunities in detail in the graphic news below:

Samsung 2022 C Lab Startup Demo Day

For more information, visit Samsung Newsroom South Korea.

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