Samsung Electronics and Servify, a global product lifecycle management platform, are collaborating to introduce the Samsung Care+ service in Saudi Arabia. This partnership will provide additional benefits like complete damage protection, certified repair service, and others to Galaxy customers in the country.
According to the information by BusinessWire, Samsung customers are increasing in Saudi Arabia. Canalys report says that from the year 2019 to 2021, the Korean smartphone maker has sold over 15 million Galaxy phones in the country. To the end, the company wants to deliver its best services and a superior ownership experience in this country as well.
Samsung Care+ is an extra coverage package for Samsung smartphones, PCs, laptops, tablets, home appliances, TVs, and monitors that goes beyond the manufacturer’s warranty. Customers can apply for up to two servings of physical or liquid injuries per year and up to four for the entire life of the program.
In addition, there is no restriction on service requests due to mechanical malfunctions or defects unless they are covered by the manufacturer’s warranty. And, the service charges apply to all service requests.
Moving ahead, the Head of Samsung Saudi Arabia said that the company always looks forward to providing services that meet the quality of Galaxy products. Meanwhile, the new partnership with Servify emphasizes Samsung’s keenness to provide the best customer experience and the highest quality services that the brand has always been known for.
On the other side, the founder of Servify says they are thrilled to have partnered with Samsung bringing Samsung Care+ to the Kingdom of Saudi Arabia. Samsung and Servify’s ongoing partnership covers several regions including the US, Canada, Eastern Europe, UAE & other GCC countries, and India.
Samsung Canada honored for providing ‘Best Customer Experience in Crisis’
Samsung Canada has announced that it is honored for providing the best customer experience during the COVID-19 pandemic. The company has won silver in an International Customer Experience Award (ICXA) for “Best Customer Experience in the Crisis” for its “Stay Home, Stay Safe” campaign.
The “Stay Home, Stay Safe” campaign in Canada enabled customers to stay safe and connected during the COVID-19 pandemic with a purpose-built door-to-door repair service created for Canadian Galaxy users.
Recently, the ICX Awards honored and celebrated customer experience excellence around the world. The “Best Customer Experience in Crisis” category determines the companies that have maintained and enhanced customer experience during the pandemic. Samsung Canada was awarded the Silver Award in this Best Customer Experience in Crisis category.
At the beginning of the COVID-19 pandemic, when the Korean company Walk-in Repair Centers were ordered to temporarily close, Samsung presented the “Stay Home, Stay Safe” campaign to continue Samsung’s longstanding commitment to keeping customers safe and connected, while ensuring the delivery of exceptional customer service.
“Stay Home, Stay Safe” offered customers free contactless pick-up and returns – for in- and out-of-warranty customers, ensuring peace of mind during stressful and uncertain times. Later, the company developed the service to meet the various needs of Canadian customers across the country.
Meanwhile, to ensure that exceptional customer experience standards continue to be met, Samsung has introduced industry-leading security protocols and is the only original equipment manufacturer in Canada to return devices to the customer’s doorstep within three to five business days.
Frank Martino, VP of Corporate Service at Samsung Canada said –
“We are incredibly honoured to be recognized for our commitment to convenient, seamless, and accessible service for our customers across the country. I want to extend a huge thank you to our frontline team members who demonstrated unmatched collaboration, innovation, and commitment to bring this important service to markets for Canadian consumers.”
Glass Onion 2022 ditches iPhones in favor of Samsung phones
Written and directed by Rian Johnson, “Glass Onion: A Knives Out Mystery” is a 2022 American murder mystery film, which is currently being shown in some theaters. Compared to its previous part, the Glass Onion appears to have ditched iPhones in favor of Samsung Galaxy Z and S series phones.
As spotted by 9to5Google, the main cast of Glass Onion: A Knives Out Mystery” Samsung foldable phones. In contrast, Dave Bautista and Kathryn Hahn’s characters use a Galaxy Z Fold and a Galaxy Z Flip smartphone, respectively.
Moreover, Kate Hudson’s character in the movie is shown using a Galaxy S series smartphone. As the iPhones appear to be completely ditched from the latest part, there are two main reasons behind it; confusing the audience or satisfying Apple’s order that “bad guys cannot have iPhones on camera.”
Back in February 2020, Rian Johnson said that “bad guys cannot have iPhones on camera.” The movie-maker further added that “Every single filmmaker who has a bad guy in their movie that’s supposed to be a secret wants to murder me right now” for revealing this secret.
In the 2019 version of Knives Out, Chris Evans’ character is shown using ProtonMail on Google Chrome browser through Android phone. Aside from this, all other characters used iPhones and Apple Watches. It shows how Apple wants to maintain its clean image in the smartphone industry.
Samsung grasps 2022 C Lab Startup Demo Day to share external startup achievements
The C-Lab Demo Day is also a graduation ceremony for startups that have increased their self-reliance with the support of Samsung Electronics at C-Lab Outside for one year.
The main objective of the C-Labs program is to expand the creative culture within the company by exploring and implementing innovative ideas. Over the years, the C-Labs Inside Program has spawned new Samsung products like its eco-packaging, the Cero Lifestyle TV, and even Samsung Pay.
Samsung 2022 C Lab Startup Demo Day included presentations and exhibitions from C-Lab Outside 4 Startups, Q&A, and networking with the C-Lab advisory panel.
Around 300 people participated in the event. These comprise top-level executives from 20 startups. It included National Assembly members Um Tae-young, Park Hak-kyu, president of Samsung Electronics’ Management Support Office, C-Lab Advisory Committee members, C-Lab officials, and Samsung Electronics employees.
You can watch the ‘C Lab Startup Demo Day’ which encouraged the growth of young entrepreneurs and explored business opportunities in detail in the graphic news below:
For more information, visit Samsung Newsroom South Korea.