Issues
Samsung One UI 5.0 Bugs, Issues and Fixes [Android 13]
Samsung One UI 5.0 Bugs and Issues will be mentioned here on a regular basis as soon as any new emerges. Aside from details of bugs and issues, we will try to provide fixes and temporary solutions, so you can continue using your Samsung phone seamlessly.
Rolling back to the stable One UI 4.1 is the perfect way to get rid of all the bugs and issues haunting the One UI 5.0 Beta version, however, you will no longer able to experience the new Samsung Android 13 features. Meanwhile, you can help Samsung to fix the One UI 5.0 problems by giving the feedback through Members app.
Samsung One UI 5.0 Bugs and Issues
- GPay, Samsung Pay not working – More details
- Good Lock unplugged – More details
- Google Clock working abnormally – More details
- Call Screen not active in the US – More details
- A Quick Settings toggle removed – More details
- Reminders app crashing – Report
- Camera Cutout feature not working – More details
How to report errors of One UI 5.0 Beta
After installing the Android 13-based One UI 5.0 Beta software, you should share your feedback on a regular basis which helps the company to bring stability to the firmware. To do you, simply, open the Samsung Members app, and select “Beta feedback > Send feedback”.
List: Samsung apps got Android 13 One UI 5.0 support
- Blockchain Wallet
- One Hand Operation +
- Settings
- Samsung My Files
- Samsung Air Command
- Samsung Multi Connectivity
- One UI Home
- Samsung Members
- Samsung Camera
- Samsung Media and devices
- Samsung Edge Panels
Bugs, Issues, Acknowledgements, Fixes
- Camera Cutout feature is not working [Updated: Sep 19]
After installing the One UI 5.0 beta update on the Galaxy S22 Ultra smartphone, a new bug has been noted i.e. the camera cutout feature is not working even after turning on the hide option. It means that the camera cutout area is not covered by the black bar. Read more
- Reminders app crashing on long sound [Updated: Sep. 16]
Samsung consumer owning a Galaxy S22 series phone reported having issues with Reminders app on the One UI 5.0 Beta. The user reported that the Reminders app crashes every time when it plays a long sound, while clearing the app’s data and cache don’t fix the issue.
- Samsung releases second One UI 5.0 Beta [Updated: Aug. 26]
With One UI 5.0 Beta 2, Samsung’s providing fixes for different kinds of bugs and issues that have been reported by the Galaxy S22, S22 Plus and S22 Ultra users. We are mentioning the complete changelog below, so you can have a better idea over the recent development.
- Added Bixby Routine Life Style Mode
- Fixed the issue that occurs sometimes on the HOME screen
- Fixed the issue that cannot be automatically rotated sometimes
- Modified SPen’s breakdown
- Fixed the issues that does not operate copying/forwarding in the Samsung, Message app
- Fixed the issue for shared link sometimes
- Fixed the issue that appears to be empty on the quick panel notification window
- Fixed the issue that cannot be unlocked by lock screens/patterns
- Fixed the issue that cut off during screen capture
- Fixed the issue that does not operate power saving mode
- Fixed the issue that an app media player on the lock screen is not displayed
- Adjustment of touch sensitivity
- Fixed the problems related to Bixby Routine
- Google Clock working abnormally [Updated: Aug. 15]
Some users are having issues while using the Google Clock app on One UI 5.0 Beta firmware. The app’s some functionalities are not working due to lack of certification, which includes auto-screen wake while ringing alarm.
- Call Screen is not available in the US [Updated: Aug. 09]
Samsung One UI 5.0 changelog mentions the Call Screen feature, which is available for Google Pixel smartphones as well, however, it’s not activated for US consumers. Read more
- Good Lock not working [Updated: Aug. 09]
Good Lock is an app that works under the One UI ecosystem, the Android 13-based One UI 5.0 Beta doesn’t support the customization suite because of compatibility issues with the new operating system. Read more here
- RCS Messaging is broken in Beta 1 [Updated: Aug. 09]
Some Galaxy S22 series consumers reported having issues while using the RCS Messaging feature in the United States. Samsung moderator provided a way to quickly fix the error, check you can check below:
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- Turn off the device.
- Press and hold the Volume Up key and the Side key.
- When the Android logo displays, release both keys.
- An ‘Installing system update’ message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight the Wipe cache partition.
- Press Side key to select.
- Press the Volume down key to highlight Yes, then press the Side key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Side key to restart the device.
- Android System Intelligence [Updated: Aug. 09]
Android System Intelligence is a system component that powers intelligent features across Android, whilst keeping your data private such as Live Caption, Screen Attention, App Predictions, and Smart text selection. Users reported that they are no longer able to install the Android System Intelligence app.
- One UI Home app crashing [Updated: Aug. 09]
In case Samsung’s stock launcher app – One UI Home keeps crashing after the Android 13-based One UI 5.0 Beta installation, you can fix it through the steps following below:
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- To fix the One UI Home keeps crashing, or force closing issue on the One UI 5 Beta, just head towards the system Settings > Applications. Now, click the Sort icon on the right side of the app list and select the One UI Home app.
- Now, open the storage options of One UI Home and delete the app data and cache. Similarly, delete the cache of the Samsung Experience Service app & System UI, if it exists as well as clean the cache data through recovery mode.
- One UI 5.0 removed a Quick Settings toggle [Updated: Aug. 09]
When the user swipes down from the homescreen once, the One UI 4.1 shows 6 Quick Settings toggle, while, there are just 5 toggles in the One UI 5.0 Beta.
- Samsung Pay, Google Pay not working [Updated: Aug. 05]
Before installing the One UI 5.0 Beta, keep in mind that after this beta update, contactless payments like Samsung Pay and Google Pay may stop working as well as some functions of third-party apps may also be unavailable. Read more here
- Notification problem [via RPRNA]
Samsung’s new One UI 5.0 software is showing the notifications with a short delay, as reported by consumers. Moreover, some users also reported that the Notification panel doesn’t appear for any app, however, it’s just an occasional problem, not regular.
- Recents [via RPRNA]
Usually, we use our phone in Portrait orientation, and even some of us restrict auto screen orientation, however, the One UI 5.0 Beta update seems to be forcing users to check Recent Apps only in landscape mode.
- Battery Drain [via RPRNA]
Beta software unquestionably brings some bugs and issues, in which battery draining is the most common, and the same was reported by One UI 5.0 Beta testers. Hoping, the company will fix it on a priority basis.
- Google Drive [via RPRNA]
Google Drive is a Google Workspace app that offers you up to 15GB of cloud storage for free. It is one of the most used apps by users, which is also got affected by One UI 5.0. Some Google Drive users reportedly facing issues when uploading files like videos and images on the platform even with high internet speed.
Are you facing the problem of crashing while using Samsung Gallery on your Galaxy smartphone? If yes, then let us tell you that after installing the new update of the Gallery app which came in version 14.1.05.2, the app is crashing.
According to reports, users are noticing that the app crashes after playing videos in the Samsung Gallery app. In the Gallery app after the recent update to Android T OS, processing related to screen effects does not work properly, so the app may be forced to close after playing a video.
Samsung Accessibility offers a Remove Animation function to Galaxy devices, which prevents some screen effects. It is useful if you’re sensitive to animation or screen movements.
In the recent scenario, if you have enabled this function then your may face some issues while playing video in the Gallery app. So if you’re facing Samsung Gallery crashing then you can temporarily fix this by disabling the ‘Remove Animation’ option.
How to disable the Remove Animation function?
To disable the Remove Animation function, you just need to follow a few steps.
- Open the Settings app on your Galaxy smartphone.
- Scroll down and tap on Accessibility.
- Click on the Visibility Enhancements option.
- Scroll down and check if the Remove animation function is enabled
- Turn it off by tapping on toggle.
How to update the Samsung Gallery app?
You can easily update the Samsung Gallery app to the latest version, just need to follow a few steps. Firstly, open Galaxy Store >> Search the Gallery app >> Tap on it to open >> Now, press on the Update option if any new version is available.
Samsung Galaxy S21 series comes with a unique design, stunning processor, and powerful camera setup onboard. Besides, some issues have also arisen over time, leading to consumers’ disappointment. In a recent development, a Samsung Galaxy S21 user reported a camera jittering/shaking problem.
Samsung Galaxy S21 camera shaking/jittering
According to a Samsung customer having Galaxy S21 (powered by Snapdragon 888), the camera shaking/jittering from left to right when they record videos. The situation becomes worse when they switch the camera zoom between 2x and 3x.
It’s worth mentioning that the camera problem only exists in all shooting modes except for the 8k (sample). As shown in the video, the consumer reported the shaking problem in UHD @ 60fps, UHD @ 30fps, FHD @ Auto frame rates and FHD @ 60fps.
Here’s what Samsung responded
Samsung Community moderator admitted the camera shaking problem exists in the Galaxy S21 phone, seeing the video samples shared by the consumer. The in-charge office said that there are many things that can cause this to happen, as well as shared troubleshooting steps.
Turn off Tracking auto-focus
- Open the Camera app and tap the Settings icon. Tap the switch next to Tracking auto-focus to turn it off.
- If the camera still isn’t focusing, you should try resetting the camera to its default settings. Tap the Settings gear, and then swipe to and tap Reset settings.
More solutions
- Perform a software update can resolve issues and problems with apps, including your camera.
- Try using Safe Mode to figure out if recently installed apps are causing an issue with your camera’s focus.
How to enter Safe Mode
Press and hold the Power key and Side key. On phones without a dedicated Power key, you can swipe down from the top of the screen to open Quick settings, and then tap the Power icon. Touch and hold the Power off icon, and then tap Safe mode when it appears.
Your phone will restart and “Safe mode” will be displayed in the bottom left corner of the screen. Check your camera’s focus and remove any recently installed apps if needed. In order to exit the Safe Mode, restart your Samsung Galaxy phone.
Samsung is continuously improving the camera capabilities of its latest flagship lineup. Now, tipster claimed that the next Samsung update will fix the HDR vignetting issue of the Galaxy S23 series.
According to @UniverseIce, Samsung developers are working on camera improvements for the Galaxy S23 smartphones, which also includes a fix for the HDR issue. As the May 2023 patch began to rollout, all eyes are on the next OTA, which could solve the vignetting problem.
After analyzing the error log shared by the user, in the reply, a Samsung executive explained that “the problem occurs due to a mix of negative EV input frames containing the same contour pattern, and applying LTM after HDR output will make the problem worse.”
Earlier, the same source shared an image so users can better understand what’s the HDR-related problem on the Galaxy S23 camera. When captured in certain scenarios, the photos taken by Galaxy S23/+/Ultra get affected by HDR problems, which can be seen at the edges of the subject.
In order to fix the issue, the South Korean tech giant is reportedly working on optimization of the exposure value (EV) frame and local tone-mapping (LTM). As the May patch is available in select markets, we may see the camera SW in South Korea and China.
April 2023 Update Changelog
New Feature/Function
- A function has been added to the gallery so that you can immediately delete photos that are being processed immediately after taking them with the camera.
Changes
- For faster photo taking, the AF concept has been changed so that when the user presses the shooting button, the user can take a photo even when the focus is not completely set. However, if you want to shoot after completing Focus as before, please change the settings in the latest Camera Assistant.
- Camera Assistant > Prioritize focus over speed (focus priority) On
Bug/Issue Fixes
- Fixed an issue where a green line was displayed on the left side intermittently when shooting in the rear photo mode.
- Fixed a malfunction when shooting after Night Off in low light after selecting Shooting Speed > High Resolution > Speed Priority in Camera Assistant.
- Camera Assistant > Shooting Speed > High Resolution > Speed Priority, then Camera > Night Off or Scene Optimizer Off
- Fixed an issue where face recognition could not be recognized intermittently after ending a 3rd party video call.
Improvements
- Improved sharpness/flicker and added notice when shooting Ultrawide in low light indoors after setting Camera Video Mode > Super Steady On.
- “To take a good Super Steady photo, I need more light.”
- Improved image stabilization when shooting with FHD60 after setting Auto FPS Off in rear video.
- Improved line-shaped banding noise in the sky in mid-low light when shooting high-pixel in low-mid light.
- Improved stability for camera movements introduced through other routes.
Optimization
- Optimized overall sharpness for high-pixel shooting and improved intermittent blurring through OIS stabilization.