It must have been a really painful experience if you had to contact the respondent first and the 911 call did not connect, but the same thing happened to thousands of T-Mobile customers in the US on June 15, 2020, in 12 hours.
As a result of the alarming incident, the wireless carrier this week agreed to pay $19.5 million in a settlement with the Federal Communications Commission (FCC).
As a result of this horrific incident, the wireless carrier this week agreed to pay $19.5 million in settlements with the Federal Communications Commission (FCC). According to the FCC report, 911 interruptions nationwide last year resulted in a “complete failure” of more than 23,000 emergency calls.
The FCC stated that the “brief failure of the leased fiber transport link on the T-Mobile network” was the initial cause of the useless time and that it was out and combined due to a temporary routing error in the single location. The restoration was also affected by a temporary failure. ”
In an extensively reported statement on the settlement with the FCC this week, T-Mobile said it had improved the reliability of its emergency systems to make 911 available to customers when needed.
It now “goes beyond FCC’s research and continues our focus on our ongoing network build-up,” the company said.
“We understand how critical reliable connectivity is to ensure public safety and we take that responsibility very seriously,” T-Mobile said in the statement. “We have built resiliency into our emergency systems to ensure that our 911 elements are available when they’re needed. This was a short-term isolated outage and we immediately took steps to further enhance our network to prevent this type of event from happening in the future.”
This is not the first time T-Mobile customers have encountered problems calling 911. In 2014, several interruptions blocked the service for a total of three hours. The carrier agreed to pay the FCC $ 17.5 million to resolve the issue.
The wait is over: Android 13/One UI 5 update is available for these Samsung devices
At SDC22, Samsung showcased the new One UI 5 software and started to deliver it with Android 13 update in late October. The company has also revealed its update rollout plan, which spans around all eligible devices including Galaxy S, Note, Z, A, M, F, Tab, and XCover lineups.
Until the first week of November, Samsung upgraded all eligible flagships (from 2022, 2021 and 2022) to the new Android 13-based One UI 5.0 version. Apart from this, select mid-range and budget phones have also, amazingly, joined the party with One UI 5 update.
The One UI 5 introduces major improvements in the visual, design and animation functionality. The upgrade significantly improves system animations to provide you with smoother transitions while switching across apps and features on your Galaxy. More here: One UI 5.0 Key Features
The South Korean tech giant is going already ahead with its One UI 5 schedule for Galaxy devices. Until February 2023, all eligible Galaxies are planned to get the Stable Android 13 update, while the F series devices may have to wait until April.
One UI 5 update rolled out for these Samsung devices:
Galaxy Z Series
- Galaxy Z Flip 4 – Stable
- Galaxy Z Fold 4 – Stable
- Galaxy Z Fold 3 – Stable
- Galaxy Z Flip 3 – Stable
- Galaxy Z Fold 2 – Beta
- Galaxy Z Flip LTE/5G – Beta
Galaxy S Series
- Galaxy S22 – Stable
- Galaxy S22 Plus
- Galaxy S22 Ultra
- Galaxy S21 – Stable
- Galaxy S21 Plus
- Galaxy S21 Ultra
- Galaxy S20 – Stable
- Galaxy S20 Plus
- Galaxy S20 Ultra
- Galaxy S21 FE 5G – Stable
- Galaxy S20 FE – Stable
- Galaxy S10 Lite – Stable
Galaxy Note Series
- Galaxy Note 20 – Stable
- Galaxy Note 20 Ultra
- Galaxy Note 10 Lite – Stable
Galaxy A Series
- Galaxy A52 LTE – Stable
- Galaxy A33 5G – Stable
- Galaxy A53 – Stable
- Galaxy A73 5G – Stable
- Galaxy A72 – Stable
- Galaxy A71 4G – Stable
- Galaxy A51 – Stable
Galaxy M Series
- Galaxy M52 5G – Stable
- Galaxy M32 5G – Stable
- Galaxy M53 5G – Stable
Galaxy F Series
- Galaxy F62 5G – Stable
Galaxy Tab Series
- Galaxy Tab S8 – Stable
- Galaxy Tab S8 Plus
- Galaxy Tab S8 Ultra
- Galaxy Tab S7 – Stable
- Galaxy Tab S7 Plus
Galaxy XCover Series
- Galaxy XCover 6 Pro – Stable
Updated on November 28
The above-mentioned Samsung smartphones and tablets started to receive the Android 13-based Stable One UI 5.0 update. The availability may vary by region and carrier, however, you won’t be needing to wait too long to experience the newest OS of Samsung.
How to check for update
Samsung consumers can check new software updates manually with a handful of simple steps. Firstly, visit your Galaxy device’s “System Settings,” once done, scroll down and tap the “Software update” tab, followed by the “Download and install” button.
Smart Call is an epic feature created by Samsung
You may have obviously got a sudden spam call on your phone while relaxing or in the middle of working. Powered by Hiya, all-new One UI 5-based Samsung Smart Call identifies unknown callers, stops spam and fraud calls and helps businesses connect with their customers.
Samsung has further enhanced the usability of the Smart Call, thanks to the upcoming Android 13-based One UI 5 update. This feature identifies numbers that are not in your contacts app and lets you block or report the calls. Regardless, the availability of the Smart Call feature varies on network carriers and models.
Samsung Smart Call Features, by “Hiya”
Stop Spam and Fraud Calls
Available on Samsung devices, the Smart Call function flags calls that are suspected spam or fraud, and lets you easily block or report the number. Most Samsung customers also have the auto-block capability that stops known fraud calls even before coming to your phone.
Identify Unknown Businesses
If you have a Samsung smartphone in hand, you no longer have to wonder if you should pick up an unknown call as Smart Call allows you to know which businesses are calling even when the number isn’t in your contact list.
Connect With Your Customers
Powered by Hiya, the Samsung Smart Call feature can be reached by more customers with features like Branded Call, Secure Call, and reputation management and monitoring.
How to use/enable Smart Call
You can enable and use the Smart Call feature on your Samsung smartphone by navigating to the Phone app, tapping More options (the three vertical dots), and then tapping on Settings. Once done, tap Caller ID and spam protection, and then tap the switch to turn it on.
If you don’t want to be contacted by a specific caller again, tap the Block/Report number option during or after the call that will appear at the bottom of the screen when your phone rings. Besides, you can tap Block number to add the number to your blocked call list.
Aside from this, the Report number option allows you to select a category, such as General Spam, Scam or Fraud, or Telemarketer if you feel the call is fraudulent. After selecting the category, you have to tap on Report to conclude the procedure.
Troubleshoot Smart Call
If you’re receiving an error message when using Smart Call, or the feature is not working on your Samsung phone, you can follow the troubleshooting steps given below. For that, your device may need a software update, or you may need to clear the Phone app’s data.
How to check for updates
As always, navigate to Settings, tap Software updates, and then tap Download and install to check for software updates. On certain network providers, you will need to tap System updates, and then tap Check for system updates.
How to clear the Phone app’s data
- Navigate to the App drawer and open Settings.
- Tap Apps, and then search for and select the Phone app.
- Tap Storage, tap Clear data and then tap OK to confirm.
- Once done, close Settings, and then navigate to the home screen and open the Phone app.
- Tap More options (the three vertical dots).
- Tap Settings, tap Caller ID and spam protection and then tap the switch to turn it on.
Samsung Smart Call App
Samsung users can easily block or report spam calls Smart Call app. It allows users to know who is calling, even if the number is not in their contact list. You can easily block the call when it is spam and then report it and take action. To install this latest update you can visit Galaxy Store or download it directly from here.
Samsung Canada honored for providing ‘Best Customer Experience in Crisis’
Samsung Canada has announced that it is honored for providing the best customer experience during the COVID-19 pandemic. The company has won silver in an International Customer Experience Award (ICXA) for “Best Customer Experience in the Crisis” for its “Stay Home, Stay Safe” campaign.
The “Stay Home, Stay Safe” campaign in Canada enabled customers to stay safe and connected during the COVID-19 pandemic with a purpose-built door-to-door repair service created for Canadian Galaxy users.
Recently, the ICX Awards honored and celebrated customer experience excellence around the world. The “Best Customer Experience in Crisis” category determines the companies that have maintained and enhanced customer experience during the pandemic. Samsung Canada was awarded the Silver Award in this Best Customer Experience in Crisis category.
At the beginning of the COVID-19 pandemic, when the Korean company Walk-in Repair Centers were ordered to temporarily close, Samsung presented the “Stay Home, Stay Safe” campaign to continue Samsung’s longstanding commitment to keeping customers safe and connected, while ensuring the delivery of exceptional customer service.
“Stay Home, Stay Safe” offered customers free contactless pick-up and returns – for in- and out-of-warranty customers, ensuring peace of mind during stressful and uncertain times. Later, the company developed the service to meet the various needs of Canadian customers across the country.
Meanwhile, to ensure that exceptional customer experience standards continue to be met, Samsung has introduced industry-leading security protocols and is the only original equipment manufacturer in Canada to return devices to the customer’s doorstep within three to five business days.
Frank Martino, VP of Corporate Service at Samsung Canada said –
“We are incredibly honoured to be recognized for our commitment to convenient, seamless, and accessible service for our customers across the country. I want to extend a huge thank you to our frontline team members who demonstrated unmatched collaboration, innovation, and commitment to bring this important service to markets for Canadian consumers.”