Samsung
Samsung wins European Customer Centricity Award for the first time
Samsung received the European Customer Centricity Award in the category of “Customer Success” for the first time. The company adheres to a strong competitive edge with well-known international partners.
With this, the judge noted the perfect way in which Samsung identified customer concerns quickly and provided solutions quickly and effectively in many digital touchpoints.
In its major customer plan, Samsung relies on continuous measurement of customer experience and early detection of customer issues across all areas of contact. The basis of this is an early detection system supported by AI.
The service professionals assess concerns and make solutions accessible to all customers in a wide range of digital environments. This includes various communication channels, Samsung Community Members, a website, and, if necessary, personal support through call centers or customer service farms.
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This forward-looking approach confirmed the European Customer Centricity Awards judge. Samsung has managed to establish itself at the European level in a strong competitive position with 210 presentations from 86 companies from 26 countries.
Samsung European Customer Centricity Awards
The European Customer Centricity Awards show the growing importance of a customer-focused strategy. According to organizer ARCET Global, the number of participants has doubled compared to last year
. The awards are guaranteed by the Customer Institute. The scoring model has been reviewed and recommended by Chester Business School in the UK. The decision was made by an independent expert judge.
Samsung QuickStar app has received a fresh update with version 7.2.06.35, which enhances some functions for Galaxy devices running One UI 6.1 or One UI 6.0. The update is available on the Galaxy Store for eligible devices.
With the new update, users now have the option to customize the date format on their device’s clock display. This feature is compatible with devices running One UI 6.1 and above, allowing users to adjust how the date appears according to their preferences.
In addition, the update brings a new method for connecting the QuickStar app with Samsung’s Theme Park Good Lock module. To take advantage of this feature, users must ensure their Galaxy devices (running One UI 6.0 or higher) have the latest version of Theme Park, specifically version 1.1.00.8 or higher.
Furthermore, the update stabilizes the “Quick settings instant access” function. Overall, the update aims to enhance the customization features and stability of the user interface. If your device is eligible, download the update through Galaxy Store >> Menu option >> Updates.
Samsung QuickStar Good Lock module update #Samsung #QuickStar #OneUI pic.twitter.com/L1IX8c8mkQ
— Samsung Software Updates (@SamsungSWUpdate) April 23, 2024
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Following the Galaxy S24 series, Samsung is rolling out a new firmware update with enhanced LTE band support for the Galaxy S23 series in Europe. It is a region-specific update and aims to improve the network for a better user experience.
Users of Samsung Galaxy S23, Galaxy S23 Plus, and Galaxy S23 Ultra smartphones are getting the second April 2024 update in Europe with One UI build version S911BXXU3CXD3, S916BXXU3CXD3, and S918BXXU3CXD3 respectively.
WHAT’S NEW
The new firmware of the Samsung Galaxy S23 in Europe updates the Regional LTE TDD band support to provide better network performance across various European countries.
Notably, there’s a limitation for German users. Galaxy S23 models bought in Germany will not support LTE TDD band signals in certain countries, including Belgium, Denmark, France, Luxemburg, Netherlands, Austria, Poland, Switzerland, and the Czech Republic.
Users can check new software updates manually with a handful of simple steps. Firstly, visit your Galaxy device’s “System Settings,” once done, scroll down and tap the “Software update” tab, followed by the “Download and install” button.
Galaxy S23's second April update is live in Europe.
Build versions: S918BXXU3CXD3/S918BOXM3CXD3/S9188XXU3CXD3
It seems to be a region-specific update.#GalaxyS23 #GalaxyS23Ultra #OneUI6 #OneUI #Samsung pic.twitter.com/CMeRxKndjd
— Tarun Vats (@tarunvats33) April 23, 2024
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April 2024 is going on Samsung has kicked off the second software update for users of the Galaxy S24 series in Europe. This update introduces an essential change for the Regional LTE TDD band support.
The second April 2024 update for the Samsung Galaxy S24 series updates the Regional LTE TDD band support for better network compatibility and performance across various regions.
However, it’s important to note that Galaxy S24 models purchased in Germany will not be able to receive signals in LTE TDD bands in several countries, including Belgium, Denmark, France, Luxemburg, Netherlands, Austria, Poland, Switzerland, and the Czech Republic.
In addition, the update brings bug fixes, stability optimization, and functional enhancement for the optimal performance of smartphones.
Latest Firmware
- S928BXXU1AXCB – Galaxy S24 Ultra
- S926BXXU1AXCB – Galaxy S24 Plus
- S921BXXU1AXCB – Galaxy S24
To check the update, you just need to navigate to the device’s Settings, then a Software update, and Download and install. If you have received the update, install it now to get enhanced features.
Unexpected 😲
Galaxy S24 second April update is live in Europe (EUX CSC)
Build version: S928BXXU1AXCB/ S928BOXM1AXCB/S928BXXU1AXCB
Repost 😉 #OneUI6 #OneUI6dot1 #Snapdragon #GalaxyS24Ultra #GalaxyS24 #Samsung pic.twitter.com/XnXiHsLEY6
— Tarun Vats (@tarunvats33) April 23, 2024
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