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Samsung Electronics Service selected as excellent company in 2020 KS-CQI
In the ‘2020 KS-CQI (Call Center Quality Index)’ survey, Samsung Electronics Services was selected as the best company in the field of home appliances and mobile phone consulting services.
The ‘KS-CQI (Korean Standard Contact Service Quality Index)’ survey, conducted by the Korean Standards Association, is an indicator that measures the quality of the call center’s counseling services through expert telephone monitoring.
In this survey, Samsung Electronics Service was selected as the best company by getting high scores in many evaluation categories such as friendly response, proactive explanation, providing differentiated services. This is made possible by the various efforts to provide consulting services beyond what customers need.
Also Read: Samsung regained the top spot in global smartphone shipment in Q3, 2020: Counterpoint
Samsung Electronics Service
Samsung offers consultation services 24 hours a day, 365 days a year so that customers can get accurate and precise consultation anytime, anywhere.
In addition to resolving customer questions such as center location and repair cost, technical consultants for each product provide a high level of professional technical consultation such as remote testing.
Recently, an artificial intelligence chat counseling ‘chatbot’ service was introduced to increase the ability of the customer to use counseling.
The chatbot is an artificial intelligence counseling platform that allows users to receive text-based counseling 24 hours a day, 365 days a year. Users can use chatbots to access essential services such as product-related technical consultation and service reception regardless of time and place.
Additionally, it introduces ‘Visible ARS’, which allows you to locate a hub and reserve services while viewing the smartphone screen, allowing users to quickly and efficiently select the desired counseling menu without having to wait for a call connection with an agent.
Samsung’s first 3nm Exynos 2500 chip could outpace Snapdragon 8 Gen 4 in power efficiency. Both chipsets will power the next-gen Galaxy flagships, scheduled for an early 2025 launch. Recent input suggests that Exynos is returning as a tough rival to Snapdragon.
The Exynos 2500 will be made on Samsung’s 2nd-gen 3nm process technology. The S24’s Exynos 2400 chipset impressed the industry with significant improvements over its predecessor. The company appears to be leveling up the game next year.
Thanks to the cutting-edge process node, Samsung’s next Exynos could finally surpass its Snapdragon counterpart in power efficiency. The company may utilize its advanced FOWLP in the Exynos 2500 to make it run at higher clock speeds at the same power consumption level.
Qualcomm is facing power efficiency concerns with its recent Snapdragon chips. Due to reduced efficiency, phone makers are forced to bring up to 5000mAh battery. Samsung apparently seized this opportunity to bring back its in-house Exynos back to the contest.
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Following Google, Meta, Apple and Microsoft, Samsung and Intel joined the race to develop next-gen AI processors. Aimed to lead AI semiconductor tech, both companies launched chips addressing NVIDIA GPU shortcomings, including price and performance per watt.
After completing the development of MACH-1, Samsung has recently started working on MACH-2. The company has also supplied MACH-1 prototypes to major IT firms in South Korea (Naver) and other parts of the world to gather feedback for MACH-2 development.
Intel launched its latest AI semiconductor – Gaudi 3, collaborating with Naver. The company aims to counter NVIDIA GPU drawbacks, particularly in price and performance per watt. Notably, Intel’s Gaudi 3 offers over 40% better power efficiency than NVIDIA GPUs.
Tech giants launching AI chips also prioritize energy efficiency. Google Cloud’s TPU “v5p” is 60% more energy-efficient than similar hardware, with a performance of 459 TFlops. Samsung also prioritizes power efficiency in MACH-1 and MACH-2 development.
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Samsung is rolling out an April 2024 update for the Customization Service app with version 3.5.01.4. This update brings bug fixes and general enhancements that promise to elevate the overall user experience.
The fresh update of the Samsung Customization service improves some functions for smoother performance. Also, it fixes some issues that users encountered in previous versions to make the app more reliable. Notably, the update is compatible with Galaxy devices running Android 14 or Android 13.
The Customization Service app is designed for Samsung devices to deliver individual preferences and needs smartly. By analyzing user interactions and data, the service offers personalized content and recommendations, creating a unique and tailored experience for each Samsung device owner.
With the April 2024 update, Samsung aims to provide better performance and user experience to Galaxy users through Customization Service. You can get the latest update through the Galaxy Store or download it directly from the third-party app source link mentioned here.
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