With the launching of a smartphone, its maker assures you to provide better after-sales services, but not every smartphone maker keeps its promise. One of them is Chinese smartphone maker OnePlus, who’ve forgotten its claims for best ever customer service.
A few days ago, OnePlus has informed the users of its Nord lineup smartphones users that they will get “only one major” Android upgrade. This move is surely frustrating for most of the consumers of OnePlus.
Regular software updates are too much important for our smartphones because they bring not only security patches but also includes new or enhanced features or better compatibility with different devices or applications. They can also improve the stability of your software, and remove outdated features.
While monthly software update keeps the user’s data and privacy safe from different threats, major updates improve the overall device experience and performance with the latest features and enhancements.
As a proud consumer of Samsung’s smartphones, I can confirm that Samsung is the best ever service provider among all the smartphone makers across the globe. Even, Samsung is one step forward from the stock Android because, at the end of October, it has started providing November 2020 security patch for its second-gen foldable devices.
Furthermore, this month, Samsung has gone multiple times ahead of Google toward the testing terms of monthly security patches.
In detail, nowadays, Samsung is running the beta testing of the latest version of its massive custom skin, One UI. Its latest flagship phones of S and Note lineup, Galaxy S20, and Note 20 series smartphones experiencing the beta testing of Android 11 based One UI 3.0. A few days ago, the Galaxy S20 devices have received the December 2020 security patch with the One UI 3.0 beta build.
It shows that Samsung follows its own software upgrading procedure to fix the bugs and CVEs before Google does for stock Android.
Adding to this, Samsung provides two years of monthly security update support for its flagships and two more years of quarterly security patches. While selected mid-range smartphones also eligible for monthly security patches for better security. Furthermore, some devices are still receiving security updates after five/six years of their launching like the Galaxy S6 and Note 5 devices received new updates even after the completion of its update lifecycle.
Well, the above information is only regarding security updates. If we talk about major Android OS upgrades, Samsung is committed to supporting the latest Android OS upgrades until the hardware specs allow them to provide the optimized mobile experience.
With its already impressive update policy, Samsung has extended the lifecycle of its smartphones. The company has also grown its major OS upgrade policy. Now the high-end smartphones including the Note, S, Fold/Flip, Tab S series, and select A series smartphones are listed to receive three years of latest Android upgrade support.
That’s not it because when other phone makers provide only one Android upgrade for its high-end smartphones, Samsung gives two generations of Android updates for its mid-range and budget phones.
These moves make Samsung, the best software updates provider among all the other phone manufacturers. In my opinion, Samsung, you are doing a fantastic job with software updates.