Here’s how to fix the issues with Camera app on Galaxy phones

Samsung Camera app helps people to capture every moment at any time. As smartphone the camera technology that has developed for clear photography, to professional-grade portraits, smooth video stabilization, and selfies.

Samsung making it easy for every user to create high-quality photos and videos. It also gives more customized options as a professional tool.

Ultimately, whatever Samsung does is in service of user needs, to ensure every feature, experience, and design choice offers increased functionality and quality.

If for some reason, your phone is displaying a ‘Camera Failed’ message, freezing, lagging, or the preview is not displaying, the good news is that it’s most likely a software issue and not a physical issue with the camera. The given below troubleshooting will help you to come out with such a type of problem.

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Reset the camera app 

Open the camera app

  • Open the Camera app, and then tap Settings.

Reset the settings

  • Swipe to and tap Reset settings and then tap Reset.


Check the Camera app for updates 

Open the camera app.

  • Open the Camera app, and then tap Settings.

Check for updates.

  • Swipe to and tap About Camera.
  • Check if any updates are available.
  • Tap the update if one is available.
  • If there are no updates available, your screen will read ‘The latest version is already installed’.


Perform a software update on a phone or tablet

The phone or tablet will show the last date that it checked for updates. To download an update, you must be connected to the internet.

Download updates manually.

  • Navigate to and open Settings.
  • Tap Software Update, and then tap Check for updates. Tap OK.
  • If an update is available, follow the on-screen prompts to update your device. After the update, your device will restart.
  • If your carrier is Verizon, swipe to and tap System updates, and then tap Check for system updates.

Make sure your device has enough space if you’re having trouble.

  • Make sure the phone or tablet is connected to the internet and charged more than 50 percent before installing a software update.
  • Some carriers require a Wi-Fi network connection and will not allow you to update using mobile data.
  • If an error occurs during a software update and your phone or tablet keeps restarting, learn how to get out of a boot loop.
  • If your phone or tablet doesn’t have enough storage space, you can clean up your storage with Device care. You can also back up extra files using Smart Switch or your Samsung or Google account.

Check your phone or tablet after the update.

If you were having issues before the software update, use the phone or tablet normally to see if the problem has been solved.


Before you reset the phone or tablet.

  • Make sure to back up your phone or tablet. All data and settings will be erased.
  • Write down the username and password for the account that you used to back up your data.
  • We recommend having your phone or tablet plugged into the wall charger during the reset process because it may take up to an hour.
  • If you have encrypted the SD Card inserted into your phone or tablet, make sure to decrypt it before the reset. Navigate to Settings, search for and select SD, and then tap Decrypt SD card.

Perform a factory data reset.

  • Navigate to Settings.
  • Search for and select Factory data reset.
  • Tap Factory data reset again and then tap Reset.
  • Follow the on-screen prompts to complete the reset.
  • You may need to enter your Samsung account password or Lock screen password. The phone or tablet will reboot.

Complete initial setup.

  • When the phone or tablet reboots, it will have its original factory settings.
  • Now you will need to go through the initial setup to finish setting up the phone or tablet.
  • The phone may require you to enter your Samsung or Google account information to complete the setup.

Test your device.

  • Before installing any apps, make sure that your phone or tablet is functioning normally.

Note: If you are still experiencing network service issues with calls, SMS or MMS messages, network signals, mobile data, or hotspots after resetting the device, you may need to contact your carrier.

If you are still encountering any issues, please visit a Samsung walk-in service center or you can schedule a repair service online.


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