Tips
What to do if your Samsung device freezes or crashes
Samsung packed with massive storage and productivity features, the Galaxy device has set a new standard for smartphone innovations. To allow more users with enhanced work and play experiences. Adding more to this, Galaxy devices equipped with different storage capacities.
If somehow your phone freezes or crashes, it can be really disturbing. The good news is that this can probably be fixed without having to send your phone in for service.
Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Just follow the below troubleshooting.
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Fix 1
Force a reboot on the phone
Make sure your phone has enough battery.
- Make sure your phone is charged to at least 5 percent. If your battery is below 5 percent, the phone may not turn on after the reboot.
- A phone that is completely drained should be charged for a minimum of 15 minutes using the supplied wall charger.
Reboot the phone.
Rebooting the phone will be a little different depending on what phone you have.
- Devices with a Power key: Press and hold the Volume down and Power key simultaneously for approximately 10 seconds.
- Devices with a Side key: Press and hold the Volume down and Side key simultaneously for approximately 10 seconds.
Select Normal Boot.
- Your phone should boot up normally. However, if the Maintenance mode screen appears, use the Volume keys to cycle through the options.
- Then, press the Power key or Bixby key to select Normal Boot.
Fix 2
Perform a software update on a phone or tablet
Download updates manually.
- Navigate to and open Settings, tap Software Update.
- Then tap Check for updates.
- Tap OK. If an update is available, follow the on-screen prompts to update your device. After the update, your device will restart.
- You can also check for updates using Smart Switch.
If your carrier is Verizon, swipe to and tap System updates, and then tap Check for system updates.
Make sure your device has enough space if you’re having trouble.
- Make sure the phone or tablet is connected to the internet and charged more than 50 percent before installing a software update.
- Some carriers require a Wi-Fi network connection and will not allow you to update using mobile data.
- If your phone or tablet doesn’t have enough storage space, you can clean up your storage with Device care. You can also back up extra files using Smart Switch or your Samsung or Google account.
Check your phone or tablet after the update.
- If you were having issues before the software update, use the phone or tablet normally to see if the problem has been solved.
Fix 3
Reboot the phone or tablet in safe mode
Certain downloaded apps can make your phone or tablet freeze, crash, or lag. Some apps can even affect camera functionality, cause audio issues, and affect network connectivity.
Using Safe Mode disables all downloaded apps and loads only the original software that came with your phone or tablet, allowing you to determine if the issue is caused by an app or with the phone or tablet.
If the issues do not appear while in Safe mode, the problem is caused by a downloaded app and it should be uninstalled.
Note: If you have a security feature set up on the phone or tablet, you’ll be required to enter your credentials once the phone or tablet reboots.
Reboot the phone or tablet in Safe mode.
First, open the Power menu:
- Press and hold the Power key until the Power menu is displayed.
- Swipe down to the screen to open Quick Settings.
- Tap the Power icon at the top of the screen.
- Touch and hold Power off until the Safe mode icon is displayed.
- Tap Safe mode to start your phone in Safe mode. If you’ve entered Safe mode successfully, you’ll see Safe mode displayed at the bottom of the screen.
Check if the phone or tablet is still having the same problem.
Use the phone or tablet normally and see if the issue has been resolved. If the phone or tablet is operating normally, a recently installed app was most likely causing the issue.
- If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem. Proceed to step 3.
- If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the phone or tablet to the factory setting.
Uninstall apps.
- One by one, uninstall any apps you downloaded just before your phone or tablet began having the issue.
- After uninstalling each app, restart the phone or tablet and see if it is functioning normally.
- After you uninstall the app that caused the issue, you can reinstall the other safe apps you just deleted.
Reboot the phone or tablet normally.
First, open the Power menu:
- Press and hold the Power key until the Power menu is displayed.
- Swipe down to the screen to open Quick Settings.
- Tap the Power icon at the top of the screen.
- Tap Power off to turn off the phone. Wait until the phone or tablet completely turns off, and then press the Power key again to turn it on. See if the issue has been resolved.
Knowing the exact location of some belongings can be a challenge. Losing your phone at home is also a situation that can happen or you want to know where your pet is. Samsung offers a solution to track belongings with the new Galaxy SmartTag2, which lets you know the exact location of what matters most to you.
4 usage tips for Galaxy SmartTag2.
Suitcase
Cases of lost luggage can happen and, for this type of situation, the Galaxy SmartTag2 is perfect for finding lost luggage, even at great distances. You can track the exact location of your bag using the updated SmartThings app, which features a more intuitive interface, with a full-screen map view.
You can also accompany your suitcase throughout the journey, as the Galaxy SmartTag2’s battery will remain active for up to 500 days, a 50% increase compared to previous models.
Pet collar
Going out for a walk with our pets is always a pleasant activity, especially for pets. But many of them can become agitated during the walk, and may become scared and accidentally escape from guides and collars. With the Galaxy SmartTag2 in action, you’ll always know where your pet is.
In addition to the features in the SmartThings app, you can turn to the new Lost Mode, allowing you to enter contact information via a message. So, when someone finds your lost pet, they can scan the tag and see the message with your contact details.
Cars and bicycles
When you leave your Galaxy SmartTag2 in your car or attached to your bike in a park, you can see your exact position and even direct your route to your vehicle using the enhanced Compass View feature, which provides arrows to show the direction and distance of your vehicle. SmartTag2 relative to your current location.
The Compass View and Augmented Reality feature is available on Galaxy phones compatible with UWB 5, such as the S23 Plus/Ultra and Z Fold/Flip 5. It uses Bluetooth Low Energy (BLE) to guide you towards your car or bicycle, with a maximum Bluetooth range of 120 meters.
Wallets, keychains and backpacks
The compact size of the Galaxy SmartTag2 makes it easy to use on any object, including smaller ones like keys and wallets. The product has been updated with an IP67 rating for water and dust resistance, and the metal ring on the inside brings more versatility to attach the tag to clips, keychains and backpacks.
Samsung’s Galaxy S23 FE could be the most appropriate device for those who prefer having anti-lag gaming experience. You can have a device that is not only supported by great performance but also plenty of other features that maximize the gaming experience.
The combination of capable performance, sophisticated temperature management, and good battery life proves the Galaxy S23 FE’s capability as the most appropriate entry-flagship device for you to explore the world of gaming without lagging, leading in its class.
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Equipped with Ray Tracing which makes the graphics and visual elements on this device look more real, and supported by a 4nm Exynos 2200 chipset, this smartphone has increased CPU work by up to 10% and the GPU is 25% superior to its predecessor.
When you want to play heavy games, you can activate the embedded game performance management feature so that it optimizes every performance on the device for gaming. It is the best Samsung Galaxy S23 FE tip for an anti-lag gaming experience. How to turn on this feature:
- Go to Settings and Game Booster
- Select the Labs menu
- Activate the Alternate Game Performance Management menu
- You can also enable Game Booster Plus for extra performance boost, available on Galaxy Store
If you own a pair of Galaxy Buds, you might want to use them with both your phone and tablet. But how do you switch between the two devices without having to manually disconnect and reconnect them? Don’t worry, you can do that as Samsung offers a function for Galaxy devices named “Auto switch to other devices”.
The Auto switch to other devices function allows your Galaxy Buds to automatically connect to the phone or tablet you’re using when you start a call or play media. This way, you don’t have to worry about missing a call or pausing your music when you switch devices. You can enjoy seamless audio across your Samsung devices.
To use this feature, you need to sign in to the same Samsung account on both your phone and tablet. This feature may vary depending on your device, so make sure you have the latest software update on both devices. You also need to enable Bluetooth on both devices and pair your Galaxy Buds with them.
To enable the auto switch feature, follow these steps:
- Tap on Earbuds settings.
- Tap on the Auto switch to other devices option
- Toggle on the switch, next to the devices you want to use with the auto switch.
That’s it! Now you can enjoy using your Galaxy Buds with both your phone and tablet without any issue. You can also disable the auto switch feature anytime by following the same steps and toggling off the switch.