Samsung packed with massive storage and productivity features, the Galaxy device has set a new standard for smartphone innovations. To allow more users with enhanced work and play experiences. Adding more to this, Galaxy devices equipped with different storage capacities.

If somehow your phone freezes or crashes, it can be really disturbing. The good news is that this can probably be fixed without having to send your phone in for service.

Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Just follow the below troubleshooting.

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Fix 1

Force a reboot on the phone

Make sure your phone has enough battery.

• Make sure your phone is charged to at least 5 percent. If your battery is below 5 percent, the phone may not turn on after the reboot.
• A phone that is completely drained should be charged for a minimum of 15 minutes using the supplied wall charger.

Reboot the phone.

Rebooting the phone will be a little different depending on what phone you have.

• Devices with a Power key: Press and hold the Volume down and Power key simultaneously for approximately 10 seconds.
• Devices with a Side key: Press and hold the Volume down and Side key simultaneously for approximately 10 seconds.

Select Normal Boot.

• Your phone should boot up normally. However, if the Maintenance mode screen appears, use the Volume keys to cycle through the options.
• Then, press the Power key or Bixby key to select Normal Boot.

Fix 2

Perform a software update on a phone or tablet

Download updates manually.

• Navigate to and open Settings, tap Software Update.
• Then tap Check for updates.
• Tap OK. If an update is available, follow the on-screen prompts to update your device. After the update, your device will restart.
• You can also check for updates using Smart Switch.

If your carrier is Verizon, swipe to and tap System updates, and then tap Check for system updates.

Make sure your device has enough space if you’re having trouble.

• Make sure the phone or tablet is connected to the internet and charged more than 50 percent before installing a software update.
• Some carriers require a Wi-Fi network connection and will not allow you to update using mobile data.
• If your phone or tablet doesn’t have enough storage space, you can clean up your storage with Device care. You can also back up extra files using Smart Switch or your Samsung or Google account.

Check your phone or tablet after the update.

• If you were having issues before the software update, use the phone or tablet normally to see if the problem has been solved.

Fix 3

Reboot the phone or tablet in safe mode

Certain downloaded apps can make your phone or tablet freeze, crash, or lag. Some apps can even affect camera functionality, cause audio issues, and affect network connectivity.

Using Safe Mode disables all downloaded apps and loads only the original software that came with your phone or tablet, allowing you to determine if the issue is caused by an app or with the phone or tablet.

If the issues do not appear while in Safe mode, the problem is caused by a downloaded app and it should be uninstalled.

Note: If you have a security feature set up on the phone or tablet, you’ll be required to enter your credentials once the phone or tablet reboots.

Reboot the phone or tablet in Safe mode.

First, open the Power menu:

• Press and hold the Power key until the Power menu is displayed.
• Swipe down to the screen to open Quick Settings.
• Tap the Power icon at the top of the screen.
• Touch and hold Power off until the Safe mode icon is displayed.
• Tap Safe mode to start your phone in Safe mode. If you’ve entered Safe mode successfully, you’ll see Safe mode displayed at the bottom of the screen.

Check if the phone or tablet is still having the same problem.

Use the phone or tablet normally and see if the issue has been resolved. If the phone or tablet is operating normally, a recently installed app was most likely causing the issue.

• If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem. Proceed to step 3.
• If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the phone or tablet to the factory setting.

Uninstall apps.

• One by one, uninstall any apps you downloaded just before your phone or tablet began having the issue.
• After uninstalling each app, restart the phone or tablet and see if it is functioning normally.
• After you uninstall the app that caused the issue, you can reinstall the other safe apps you just deleted.

Reboot the phone or tablet normally.

First, open the Power menu:

• Press and hold the Power key until the Power menu is displayed.
• Swipe down to the screen to open Quick Settings.
• Tap the Power icon at the top of the screen.
• Tap Power off to turn off the phone. Wait until the phone or tablet completely turns off, and then press the Power key again to turn it on. See if the issue has been resolved.